Reviews of Capella Sydney This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
24 Loftus Street, Sydney Central Business District, 2000 Sydney, Australia
#1 of 323 hotels in Sydney
Guests' ChoiceReview Score
Based on 274 hotel reviews
Score breakdown
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Cleanliness
9.9
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Comfort
9.9
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Location
9.8
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Facilities
9.8
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Staff
9.7
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Value for money
9.1
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Free Wifi
9.7
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: May 23, 2024
Theodora
Australia18 Reviews“Beautiful hotel ,amazing ammenities and fabulous decor”view from room
staff and service fantastic
Stayed in May 2024
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Reviewed: May 13, 2024
Carol
Australia8 Reviews1 helpful voteExceptionalThe day spa was not available on the weekend
The service
Stayed in May 2024
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Reviewed: May 12, 2024
Tomas
Singapore4 Reviews1 helpful vote“Great hotel to discover Sydney”We overslept breakfast and staff did not offer us any solution to have later breakfast, I would expect more help given the price range of this hotel.
Excellent modern rooms and we enjoyed the indoor pool and gym.
Stayed in April 2024
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Reviewed: May 9, 2024
Stephen
United Kingdom42 Reviews3 helpful votes“Oasis in The City”Excellent location, walking distance to many attractions and ferry connections. Superb gym, pool and spa. Good variety at breakfast with something for everyone. A young staff at breakfast who certainly made you feel most welcome. Staff knowledgeable about local restaurants and helpful in securing reservations. Room exceptional with ample supplies of complimentary refreshments, toiletries and clean towels etc.
Stayed in May 2024
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Reviewed: May 7, 2024
John
Australia13 Reviews“Wow, outstanding”The hotel spaces and rooms are beautifully designed and styled. Staff were friendly but also very professional.
Stayed in May 2024
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Reviewed: May 7, 2024
Tony
Australia3 Reviews“outstanding”breakfast - the crumpet eggs benedict wasn't outstanding. was good, but needed muffin not crumpet.
excellent service
Stayed in May 2024
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Reviewed: May 6, 2024
Kevin
New Zealand26 ReviewsExceptionalnothing
very nice, many choices of fruits
Stayed in April 2024
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Reviewed: May 5, 2024
Petra
Australia2 ReviewsExceptionalPillows and hair and body products
Stayed in May 2024
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Reviewed: May 4, 2024
Neen
Australia16 Reviews2 helpful votes“Best hotel in Sydney !”Nothing
First class beautiful renovation of heritage property Exceptional interiors and facilities
Stayed in April 2024
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Reviewed: May 2, 2024
Fadi
Australia4 Reviews“A hotel that stands above others in Sydney . Sydney in depth . Thank you”None
Location , heritage , internal design, Colours , art , paintings , sculptures , locally produced amenities , staff
Stayed in April 2024
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Reviewed: May 1, 2024
Sean86
Switzerland116 Reviews23 helpful votes“the perfect sydney oasis - not to be missed”the beds were too soft for our taste (the proposed removal of the topper helped a lot). also, given its location in the CBD, the hotel restaurant and bar were very (too) quiet in the later evening and on weekends.
most things about this hotel are exceptional: the welcoming and friendly reception team, the seamless and impeccable housekeeping, the beautiful blend of old and new architecture, the spectacular lobby and pool area, the (quiet) luxury rooms and the central location. the breakfast felt like a special treat everyday, with high-quality buffet options and à la carte dishes. we would go back anytime!
Stayed in March 2024
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Reviewed: April 28, 2024
Elinor
Australia14 Reviews1 helpful vote“Stunning, luxurious and comfortable stay in inner city Sydney.”Nothing really, but to get the best of Australia's weather, I always find indoor pools a bit unusual.
Beautiful, spacious room on the ground floor. Not loud at all, beautiful furnishings and the room service was so tasty.
Stayed in February 2024
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Reviewed: April 27, 2024
Marina
Australia2 Reviews“You won’t be disappointed, even amazing for little ones”Stayed twice now. The place is superb. The service is next to none. The staff are so attentive and genuinely care and happy to be there. 10/10 hands down best place to stay in NSW
Stayed in April 2024
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Reviewed: April 27, 2024
Rebecca
Australia14 Reviews“Incredible - no stone left unturned”Nothing, although the spa was booked out so we couldn’t book a massage. Would recommend booking well in advance!
Everything! What a beautiful hotel tucked in the middle of the city. Facilities were incredible and no stone was left unturned by the staff. Would definitely come back
Stayed in April 2024
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Reviewed: April 27, 2024
Mark
Australia1 review“Excellent property with great staff.”Plenty of staff.
Stayed in April 2024
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Reviewed: April 20, 2024
Bruce
Australia56 Reviews1 helpful voteExceptionalThe generic feeling, whilst luxurious could be any hotel in any city in the world.
The art The comfort The Pool The quality
Stayed in April 2024
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Reviewed: April 16, 2024
Nathan
Australia13 ReviewsExceptionalFound the bed a bit too hot for my liking, but it was very comfortable
Absolutely every was perfect. The staff were incredible, the facilities were exceptional and the location couldn't have been better
Stayed in April 2024
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Reviewed: April 13, 2024
Gavin
United Kingdom3 Reviews“Simply the best hotel I’ve ever stayed in (and I’ve stayed in some really good ones)”Leaving
The interior and finishes were at the highest level of contemporary design. The level of comfort and service exceeded anything I’ve ever experienced.
Stayed in April 2024
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Reviewed: April 13, 2024
Sirinat
Australia18 Reviews“Love Capella group.”Nothing in particular.
Everything is awesome.
Stayed in April 2024
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Reviewed: April 10, 2024
Jeremy
Saudi Arabia4 Reviews“Sydney to be with our grandchildren - they loved Capella”Breakfast service was a little off standard Order forgotten beverage service follow up. Not show stopper but in line with standards and service elsewhere it was a little surprising and a little inconsistent
Checkin staff and staff in lounge making our grand children feel absolutely at home as well as ourselves Genuine care and service very impressive and quite rare these days in high end properties we will be back for that aspect alone
Stayed in April 2024
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Reviewed: April 7, 2024
Cathy
New Zealand3 Reviews1 helpful vote“As above under What did I like”The doorman had no idea about how to direct me to walk to Mr Wong’s-he should have offered to find out.
I had heard about the Capella. I have stayed in numerous hotels in Sydney . I’d come back-it was exceptional: great service, luxurious, nice location and friendly staff.
Stayed in April 2024
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Reviewed: April 2, 2024
Wendy
Australia13 Reviews“The best hotel in Sydney”Since it's a heritage building, the hotel does not have on-site carpark, which could be a little inconvenient for guests who are with rental cars. But they offer valet parking to nearby carparks as a solution.
This is the best hotel in Sydney, and even in Australia. Its location is ideal, the rooms are impeccably clean and exude style, the breakfast offerings are delightful, and above all, the staff are exceptionally friendly and helpful, ensuring a truly delightful stay.
Stayed in April 2024
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Reviewed: March 31, 2024
Terri
Australia17 Reviews1 helpful vote“Amazing hotel, location perfect friendly staff,”Nothing
Everything perfect
Stayed in March 2024
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Reviewed: March 31, 2024
Nicky
Australia2 Reviews“I wouldn’t stay again at Capella”It was average
Stayed in March 2024
