It’s hard to get there if you follow google maps. It’d be nice to have better directions from them… Also, the recommended tour agency didn’t show up to pick us up.

View and tranquility of the place were great! Restaurant was also very very good.

Stayed in May 2024

Customer service

Stayed in May 2024

Localização

Visual bonito e limpo

Stayed in May 2024

Nothing.

The room was comfortable and all the facilities were very nice and cozy. But you have to take a transportation or go by car to get to downtown.

Stayed in May 2024

nothing

the water fall and the games room

Stayed in April 2024

Wifi connection was poor to non existent in our room. The location is not great - you need a car to visit Ouro Preto. The room was a bit small and didn't have much space to keep / hang clothes.

The swimming pools are great! The property in general is really pretty. Friendly and professional staff. Breakfast was very good with lots of options. The restaurant's cuisine is exceptionally good for a hotel.

Stayed in March 2024

There wasn't good storage in the rooms - just a few hangers to hang clothes. I would have liked a few drawers to put things in. The room quickly got messy because I couldn't put things away.

Great breakfast, I loved the artificial waterfall and pool - so refreshing. I loved too the 'beds' by the pool where you could relax. It was a very beautiful and relaxing place to be.

Stayed in February 2024

Our room had a weird smell probably due to the wood decoration above the bed. The little fridge in the room also made a lot of noise. Also, a bit far from the center if you don't have a car but you can easily find taxis.

The pools are the highlights of the hotel! The breakfast is also very good and varied. The staff was also very nice and accommodating.

Stayed in February 2024

Sauna water pools and restaurant

Stayed in February 2024

Smells mold inside the room,

Best breakfast, they have it all

Stayed in February 2024

No wardrobe

Ambiente

Stayed in February 2024

The smell of dampness in some rooms we saw. We think this is probably unavoidable because of the climate. So no criticism there. There should be more staff in the restaurant who speak/ understand some other languages.

The staff were very helpful. The people at the reception changed our room twice to a third room we liked The people at the breakfast area and in the general service area were extremely helpful and very kind .

Stayed in January 2024

Hotel aconchegante e confortável, com zona de lazer, piscina e sauna.

Stayed in December 2023

Very comfortable, fantastic breakfast, beautiful spaces!

Stayed in December 2023

The mattresses were hard; I prefer a softer mattress. The TV could have been a bit bigger but we didn't watch it very often.

The location had the feeling of being remote but was just a few minutes drive from the city center. The view was lovely. The parking was plentiful. The breakfast was fresh with a good variety of options and I appreciated the staggard times to avoid overcrowding the dining room. The pool was nice and spacious with many seating/lounging options. The reception staff was very helpful as we asked several question. The game room was also nice. I enjoyed the Christmas decorations. The hotel room was spacious with a nice view.

Stayed in December 2023

Staff was not friendly and not welcoming

Stayed in November 2023

The rooms were extremely humid and moist, so it affected my lungs. Beds were not too comfortable. We had trouble turning on hot water in the shower, but staff were helpful. Sauna was closed during the times when I wanted to use it (morning and evening).

The location is amazing, beautiful views, the pool is very nice. The breakfast was very good. Close to a local old mine you can visit. Staff were friendly.

Stayed in October 2023

The access from the city is quite difficult, be sure your car can climb some hills.

Lovely place and staff.

Stayed in September 2023

A little far from the city center and with an awkward way up. I recommend picking the alternative way through Rua Passa Dez instead of the google recommended Rua Manganês.

Hotel has a really nice view, good facilities and friendly staff.

Stayed in September 2023

Fantastic hotel with a lot of attractions like pools, gold mines. Very nice rooms, clean. Personal very helpful at all times. Highly recommend this place

Stayed in August 2023

There is no Uber in the city. Instead, there is a similar service, but the app is not compatible to iPhones. I had to rely on the reception to call us a taxi every time we needed transportation. The beds are not so comfortable, but it did not disturb our sleep. The restaurant is good, but they do not know how to make cocktails. The nightly rate is too pricy.

The breakfast was fresh and had so many choices. Everything was delicious. The hotel is well maintained and very clean. The staff is professional, kind and very helpful. The place is very enjoyable and relaxing. I loved every minute of my say.

Stayed in August 2023

The location was amazing, the staff was very helpful. The food was great and Ouro Preto is simply an amazing place.

Stayed in August 2023

The room had a rather unpleasant smell.

Friendly staff, good beds and good location: quiet but still close to the center of OP.

Stayed in August 2023

Restaurant capacity is incompatible with size of hotel. We waited for more than 1 hour for a meal, and staff was quite unpolite.

Stayed in July 2023