The opening times for the pool were not made for the guests. 9AM-9PM. What about 7am-7pm? It would fit to those restaurant times. We wanted to use the pool at 9 am. Unfortunately it was not prepared till 10 am. I’m not sure whether the name Evergreen is right. They spread repellents and the cleaning water from the rooms were put into nature.

All of those working people were extremely kind and cool except the lady at the reception. I had a small problem and she was not willing to help me. Nature!

Stayed in April 2024

A little smell from septic???

Breakfast the best front desk needs to communicate better as one said ten min before dinners another 2 hrs????

Stayed in December 2023

The bathroom was not very clean and very shabby, needs a complete refurbishment. It also had a very unpleasant smell. The food was tasty but quite ordinary it was served for one hour ... breakfast, lunch and dinner in what was like a canteen. It was buffet style and served from behind glass screens. You couldn't even serve yourself water or hot drinks. The meals were eaten in less than an hour and the restaurant area was then empty. The bar by the pool closed at 9pm so no other option than go back to your room. The room had a double and single bed, due to the heat we decided to use both beds, the single bed had a big dip in it and was very uncomfortable. Just be mindful the rooms only have meshing, no glass so all your belongings get damp and you feel constantly soggy! However, it did make you feel close to the rainforest .... a very novel experience. 2 nights was definitely enough.

The location was excellent and our guide Valantine was informative with a great personality. We enjoyed all the trips.

Stayed in May 2023

Food

Beautiful location , lovely staff , manager was so helpful with check in and general enquiries, food choices very basic , no windows on rooms so you will be woken early not just jungle noise but staff sweeping up etc 5am ! Ok for 2 nights , so much wildlife .great boat transfer but chaotic for a disabled traveller but I managed .

Stayed in November 2022

Rooms were not clean, no complimentary ferry to the town

Great pool and breakfast

Stayed in April 2022

Geared up for all inclusive tours! Be ready to be a sheep (it's not a bad thing, but you do need to be in that mind set) I think we blew thier minds a bit by opting for pay as you go :)

Great location - wildlife everywhere! Bungalows nicely equipped, excellent WiFi in rooms close to the hub areas. Definitely more fun to do your own thing if you can and not book all inclusive...we got special meals for our extra nights, so they definitely looked after us.

Stayed in March 2022

Limited opening times for poolside bar/refreshments. Generator failure/power cut dealt with quickly but no communication with us.

Great location. Big pool. Nice welcome with complimentary lunch.

Stayed in March 2022

situated in a beautiful area along the canals of tortuguero. food is buffet style and of good quality. we stayed for one night and spent another at a different small hotel in tortuguero village. Heidi on reception was very helpful she organised a driver to collect us from la Pavona to guapiles, where we picked up our hire car. She also organised a motor boat trip along the canals with Angelo at 6am which was excellent we saw lots of wildlife. A wonderful start to our holiday in Costa Rica

Stayed in March 2022

Room 20 was dark, damp, insecty and noisy (frogs and heavy rain, no-ones fault but worth mentioning if you like sleep). If you use booking.com you will be sidelined in favour of large tour groups that descend every day or 2.

Lots of space and plenty of wildlife around. A beautiful location.

Stayed in March 2022

The small choice of food

The surrounding

Stayed in January 2022

We liked everything.

- the location of the bungalow in the jungle; - the interior of the bungalow; - the reception staff which was so nice and so supportive. We are a French couple traveling by ourselves. We had only booked the room, with no service. The reception staff has organised everything for us, and very sympatically. - the guide, Fernando, of our boat tour, very interesting and very supportive - the lunches and diners, which are simple, but very good and very healthy.

Stayed in January 2024

If you’re after a real outdoorsy experience then this may be for you. Instead of did glass for windows it is just meshing. Not ideal when it’s raining. It’s impossible to keep anything dry, the bedsheets bath towels, clothing etc all damp. First big red flag was being warned not to take any food at all into your room because of the monkeys. I love monkeys, but if they can break into your room for food then a human can get in twice as easy, so leaving anything in the room without fear of it being stolen wasn’t possible. Again, a rainforest I get it. But the bugs that get into the room are on a whole other level. Having ants army of ants make their way through your room doesn’t scream 4* The bathrooms are dated and grotty. Smells very damp. The toiletries provided are very poor quality. All meals are served from behind a Perspex screen. By the most unhappy team members. It’s like being in prison. You can even get your own glass of water or juice. One of the pools is essentially river water I think? Absolutely gross. And if it shouldn’t have been like it, then there was no signage to say it was out of order.

It’s a quick 5 minute boat into the town. Buddha cafe has a lovely menu and great views of the river… I’d definitely recommend eating here over the hotel. Has trips available which are very good.

Stayed in January 2024

Our room was damp all the time - no glass windows at all, just insect screens, with curtains for privacy (which just made the room dark and gloomy. "Free toiletries" were very low quality, shower gel in particular was useless. The entire site had a dated, neglected feel and the food and drink served was, barring one or two individual dishes, the worst we have ever had in a hotel. It was really poor quality and available options were very limited indeed. On arrival, we bought a "smoothie" at the pool bar, at US$5 each; it was condensed milk, ice and a splash of mango syrup. Getting to the hotel is an ordeal - minimum boat trip of 75 minutes. It's not clear on the hotel website that if you stay here, you are stuck in the hotel unless you catch a boat (free shuttle or 'water taxi'. We paid £120 per night and expected food and facilities to match that price. We would rate this hotel as 2-star at best, it's hugely overpriced for what it offers.

The swimming pool was nice and big. The reception staff were helpful and accommodating when we asked to cut short our stay and did not charge us for the night we didn't stay.

Stayed in October 2023

I was asked to make 3 different payments for the room, the drinks for each room (had to pay separately for the kids) and the restaurant. therefore got charge commission 4 times by my bank instead of being able to pay once for all

Stayed in December 2022

Very spacious and clean. Breakfast was delicious, especially the omelet! The staff was also very friendly and helpful with queries and assisting getting water taxi to town. Would highly recommend Evergreen!

Stayed in September 2022

As the hotel is in the middle of the jungle insect bites are quite common, but at the time I was there the hotel run out of antihistamine cream... The cocktail glasses and beer bottles we consumed at the pool stayed on top of the tables for the three days without being clean up The room bathroom is old and not well taken care and the floor was not cleaned well in the three days we stayed FYI: public boats need to be taken before 4pm, we asked the hotel about it and it replied 7h later, too late to take them...

The location is excellent, in the middle of the jungle and animals like monkeys and frogs are all around

Stayed in September 2022

From the moment that we arrived we felt nature, an amazing place that is located between rivers. the staff here was very helpful and friendly

Stayed in July 2022

Excellent value for money

Stayed in May 2022

Super comfortable bungalows in the middle of the rainforest. I loved to be right in the nature and to listen to the jungle sounds. The monkeys are your neighbors.

Stayed in April 2022

the sound of nature during the night was amazing. you feel as if you are sleeping in the middle of the rain forest.

Stayed in April 2022

Swimming pool with a lot of bugs. Which is normal in the rainforest.

Food is great, activities are amazing! A special dedication to our guide which was awesome. Prices are also great.

Stayed in March 2022

Sound travelled very easily between rooms because they are simply mosquito mesh windows and thin walls. This didn't really bother me too much, but if you're a very light sleeper you might struggle if you happen to be a busy part of the hotel (e.g. near pool or restaurant, or main path), or have noisy neighbours.

Right in the middle of the jungle, teeming with Wildlife - lizards, poison arrow frogs, and monkeys everywhere, I stayed for 4 nights and I didn't feel like I needed to leave the grounds, it was great to just live in nature. Amazing pool, excellent facilities and onsite breakfast/restaurant. Staff were extremely helpful and accommodating.

Stayed in February 2022

too big, regimental since lunch or dinner are served in a one hour window. left luggage before departure in recepción with staff approval only to find it had gone when we returned to leave.

location

Stayed in January 2022

There are no comments available for this review

Stayed in April 2024