Jalan Ahmad Yani 176-178, Gayungan, 60235 Surabaya, Indonesia
#30 of 163 hotels in Surabaya
Guests' ChoiceBased on 129 hotel reviews
8.1Cleanliness
8.4
Comfort
8.4
Location
8.5
Facilities
8.1
Staff
8.5
Value for money
8.4
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 12, 2023
Rosamia
IndonesiaThe tv is too small, the parking area is too narrow, i have to wait in a long line before i can get out from the hotel
The room is spacy, the bed is comfy, clean, the staff are nice
Stayed in June 2023
Reviewed: May 28, 2023
Mehdi
FranceI recently had the pleasure of staying at the Best Western Papilo Surabaya in May 2023, and it was an exceptional experience from start to finish. The hotel staff, especially Mrs. Indi, went above and beyond to ensure my stay was memorable and comfortable. From the moment I arrived, the staff at Best Western Papilo Surabaya exhibited exceptional hospitality. Mrs. Indi stood out with her warm and welcoming demeanor, providing me with all the necessary information and making me feel right at home. Her willingness to assist with any inquiries or requests truly made a difference. The cleanliness of the room was remarkable. it was evident that great attention was given to maintaining a high standard of cleanliness. The comfortable bed and well-appointed amenities added to the overall satisfaction of my stay. One highlight of my experience was the breakfast offered at Best Western Papilo Surabaya. The variety and quality of the breakfast options were outstanding. From local delicacies to international dishes, there was something to please every palate. The attentive staff made sure that all my preferences were taken care of, and I started each day with a delicious and satisfying meal. Throughout my stay, the staff at Best Western Papilo Surabaya consistently displayed a genuine willingness to help and a commitment to excellent service. Whether it was providing recommendations for local attractions, arranging transportation, or attending to any special requests, they always went the extra mile to ensure my comfort and satisfaction. I cannot thank Mrs. Indi and the entire staff enough for their exceptional service during my stay at Best Western Papilo Surabaya. Their dedication, helpfulness, and attention to detail truly made me feel valued as a guest. If you are looking for a hotel with a friendly and helpful staff, impeccable cleanliness, and a delightful breakfast, I highly recommend Best Western Papilo Surabaya.
Stayed in May 2023
Reviewed: May 22, 2023
Sudari
IndonesiaNa
Food and room
Stayed in May 2023
Reviewed: May 5, 2023
Anis
IndonesiaEverything is good
Stayed in April 2023
Reviewed: March 13, 2023
Herlambang
IndonesiaComfort
Affordable price
Stayed in March 2023
Reviewed: March 5, 2023
Jemmy
Singaporeput one more table in the room for placing my personal stuff, it would be great the bath gel /shampoo can be improved
spacious and clean room with sound-proof windows and door, the bed is comfortable, the pool's depth is 1.5 meters and near to the cafe and dim sum bar, good channels on the television
Stayed in March 2023
Reviewed: February 21, 2023
Lilyudha
IndonesiaThe gym needs improvement so the guests could exercise better
The room is spacious and they changed the linen everyday. It's awesome
Stayed in February 2023
Reviewed: February 2, 2023
Wenceslau
United KingdomThe machines in the gym were old and didnt seem to work properly
The room and breakfast specially.The swimming pool was great , though I didnt like the music they play in the café so I never ordered anything there. The gym was Ok but the two machines didnt seem to work very well.
Stayed in February 2023
Reviewed: October 18, 2022
Bart
Belgiumnot so clean, not well maintained, e.g. torn upholstery on the sides of the bed, slow internet
location, friendliness of staff, breakfast, swimming pool.
Stayed in October 2022
Reviewed: October 14, 2022
Rose
CanadaThe restaurant was closed for a private function when we tried to eat dinner there, so we had to go to the cafe by the pool instead - the food was just okay.
Very comfortable room, hot water and AC were good, staff were friendly. Breakfast was expensive by Indonesian standards but delicious - a buffet with a wide selection of foods.
Stayed in October 2022
Reviewed: September 2, 2022
M
IndonesiaBreakfast is good.
Stayed in August 2022
Reviewed: August 1, 2022
Richard
Australiaonly 2 lifts
cost + position
Stayed in July 2022
Reviewed: June 20, 2022
Dave
New ZealandTowels were the thinnest I've ever experienced anywhere but other than that hotel was good
Good hotel for the money ... good location and pool .
Stayed in June 2022
Reviewed: June 8, 2022
Dustin
Indonesianear to toll access
Stayed in April 2022
Reviewed: April 21, 2022
Mr
IndonesiaWhen i arrived, ive asked the front office how much the rate pernight, turns out it was IDR 150k more than by bookingcom, which is so weird, walked in customer should be get better price rather than what published on OTA, since they shouldnt pay additonal 15-20% for booking charged, or, the staff try to keep it from them selves it could be fraud, be aware of scams from the front office staff...
Everything was awesome, facilities, room, location, perfect, i requested high floor and they provided, which bring me stunning view of Surabaya
Stayed in February 2022
Reviewed: February 21, 2022
Dicky
IndonesiaFirst they put us in a smoking room, but then we asked to move in non smoking floor. It is funny and very sad the 4 stars hotel still have a smoking rooms and floors. Very disgusting....
I like the cleanliness and its location
Stayed in January 2022
Reviewed: January 18, 2022
Linda
Indonesiasmall room for the price, noisy above our room
location, view
Stayed in December 2021
Reviewed: January 2, 2022
Satria
Indonesiabeds and pillows were not comfy. Need to be replaced.
location
Stayed in December 2021
Reviewed: December 28, 2021
Angel
IndonesiaParking area is too small to maneuver.
The location of this hotel is near the highway so it is easy to reach. There are family restaurants at the lobby and many more restaurants nearby. The view to the city is also excellent
Stayed in December 2021
Reviewed: December 23, 2021
Bella
IndonesiaOld and unmaintained furniture
Location and friendly staff
Stayed in December 2021
Reviewed: December 20, 2021
Ferdinand
IndonesiaNothing
Easy to parking
Stayed in December 2021
Reviewed: November 27, 2021
Anesia
Indonesiathe food
the strategic position
Stayed in November 2021
Reviewed: November 21, 2021
Ayu
Indonesianothing all good
location
Stayed in November 2021
Reviewed: November 7, 2021
H
IndonesiaParking space to turn is sharp, if parking car need tp be careful. Elevator only 2, whereas rooms are plenty
Access, hospitality, comfort
Stayed in November 2021
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