You'll need to contact the concierge upon arriving as the check in process is on the upper floors. I arrived but my mobile was not working. Unfortunately, the security was not helpful and no one was at the reception to help as well. I understood later, that the person manning the reception was busy ushering earlier guests for check in. It's not a deal breaker.

Best location if you're in town to shop. The link bridge to The Pavilion Mall made it so easy to cross over despite the rain. Checking in was almost seamless. The room was clean and spacious. Toiletries were provided and the mini bar was filled. The showers was working well and I loved the spacious bathroom and the bathtub included. The apartment is within walking distances to all the other recommended malls. No more suffering the traffic jams.

Stayed in May 2024

Nothing really. But perhaps, the management can place a dustbin in the kitchenette area.

Everything. Even the security guards of the residence building.

Stayed in May 2024

No breakfast. And you have to be careful of your belongings. Being a makeup artist I had a lot of products kept in the room and my Fenty Lipstick was missing. Saying this after reconfirming 3-4 times. Just beware. The stay is not so cheap though.

Amazing stay. Perfect bed and pillows. Very cosy and happy place. Good facilities. Prompt response on WhatsApp since it’s managed by Opus. The building is called Banyan Tree Residences though. The best part was the bridge connected to Pavilion mall. It was near the Bukit bintang Klcc walkway too. Amazing experience. Staff was very clean and fast in cleaning.

Stayed in April 2024

For the room keeping can't fully refill, one day miss refill tissue, one day miss refill small tower.

Overall is very good, nice place and staff is very helpful. I like the bathtub is very big and comfortable. I will come again☺️

Stayed in April 2024

Not a big issue but the Washing machine dryer is a bit weak, there is no area to dry clothes. Also it would be nice to have a bit of additional cutlery to prepare basic breakfast, heat ip food. However, if you request, they will accommodate

Clean and comfy room with excellent location. Connect directly to the pavilion mall and short walk to Bukit Bintang through the bridge and also close to the KLCC walk bridge. Rooms are clean and comfy and the staff is very helpful

Stayed in April 2024

The shampoo and shower gel provided by the hotel seem to be of lower quality.

The location is superb, connected to Pavilion Mall via a link bridge manned by security guard. The staff is friendly and helpful. This is my second time staying here, the staff professionalism and effectiveness have improved comparing to my first visit a year ago.

Stayed in March 2024

Limited TV news & sport channels

Clean, comfortable and short walk to eateries & big mall (bridge link).

Stayed in March 2024

Really love the bathtub here. Friendly and helpful hotel staffs. Excellent location since we want to be close to pavilion. There is a lift in lobby you can take to 2nd floor and there is a connecting bridge to pavilion, super simple. On top of it Suria KLCC, Aquaria, TRX exchange mall is within walking distance.

Stayed in March 2024

None.

Location.

Stayed in March 2024

Massive bathroom and bedroom Great gym pool huge Location across from pavilion shopping a must and then short walk to eating areas in centre of kl

Classy well appointed facilities kitchen etc Loved it k

Stayed in March 2024

The room is spacious and comfortable. Location is great.

Stayed in March 2024

Unfortunately the swimming pool was closed when I arrived…😥

The location is good….👍🏻. Walking distance to several malls in Bukit Bintang.

Stayed in January 2024

Wifi kept dropping out. Very warm in the corridors and lifts areas.

Direct access to Pavilion shopping center very convenient. Iwan was very friendly and helpful.

Stayed in February 2024

There was no regular reception area, so communication with the staff was via WhatsApp. But it was sufficient Check-in is at three in the afternoon. Before this time, they ask for an additional amount. I have traveled a lot and have never seen such a law

Good, I think I will do it again Everything is good Luxurious and clean suite

Stayed in February 2024

for the price of the room, the minibar should be free of charge, excluding alcoholic beverages.

nice view and luxurious facilities.

Stayed in January 2024

I have booked 2 rooms, the staff did not arrange them on the same floor. Have asked for another set of lift and room cards. Unfortunately, there was no response. One set of room and lift excess cards are inconvenient for us.

Great location, friendly staff, and very spacious room.

Stayed in January 2024

The only fault for us was the pillows are way too firm Apart from this minor point everything was perfect and we will stay here again

Location was perfect

Stayed in January 2024

Nothing

Superb location attached to an excellent high class mall with lots of eating places

Stayed in January 2024

Nothing

Excellent location in the middle of KL, attached to Pavillion Mall

Stayed in January 2024

Reception at 16th floor

Good location, cleanness, value for money

Stayed in January 2024

Clean, spacious, well equipped n superb location.

Stayed in January 2024

This is a value for money facilities. Love the ambience. Plus close to pavilion, they are connected through a foot over bridge

Stayed in January 2024

to clean up the room is too late.

the room is clean and comfortable, the staff is good and friendly, always follow up our needs.

Stayed in December 2023

Very nice place

Stayed in December 2023