facilities can be improved

location and the theme

Stayed in February 2024

A lovely boutique hotel with a good restaurant and a very comfortable room.

Stayed in March 2024

Only bed to small

Breakfast very average - hotel nice - bed to small probably my fault !!

Stayed in February 2024

I have numerous feedbacks regarding this hotel which i hope they can use to improve their services and facilities. 1. Internet is very slow and sometimes not available 2. Dirty and old looking towels , dirty and stained fabric chair which i didnt use at all 3. Weird smell in bathroom 4. Aircon is old style and gives off bad smell 5. Noisy , i heard some people doing karaoke at 11 pm for christ's sake.. if they sounded like Abeer Nehme would have forgiven them. 6. Reason i chose this hotel coz i saw in their amenities it had a SPA . Unfortunately i was told it was not available for a long time now.. they should remove this coz this is false advertisement. I should have chosen another hotel. But unfortunately you cant once you book..you cant cancel it otherwise youlll be partially charged/refunded. Will i be back in this hotel? No. But then again, this is solely based on my experience . Please give the hotel a chance. Thank you.

Hotel Lorenza is a 2-star hotel and what i liked about it during my stay are as follows: 1. Economical 2. Location near most establishments 3. Parking space available 4. Restaurant in first floor of hotel so you can order anytime. 5. Staff were accomodating and friendly

Stayed in December 2023

Nothing to report here, as was better than expected and would stay at this hotel in the future.

The location was perfect, near to the examination centre that we attended. The breakfast was good.

Stayed in December 2023

On my last visit there the bidet hose popped open in the bathroom and started spraying water everywhere. I turn the water off at the toilet valve and then went down and told the front desk clerk what happen. I showed her a picture of the broken hose that I took with my phone. She said she would call the plumber. This happened on a Sunday morning. I left early Monday morning and it had not been repaired. I used the shower wand to fill up the tank on the toilet when needed so I managed.

I always stay at the Lorenza when in Tacloban, if they have a room available. The breakfast there is great and the rooms are clean and comfortable. The staff is always helpful, courteous and very kind. I really like staying there - it feels comfy and secure.

Stayed in November 2023

It was good

Stayed in September 2023

Nothing

It was very convenient, clean and great value

Stayed in May 2023

I liked that the parking is in a secure lot.

Stayed in December 2022

Very clean and comfortable. Very good location. Nicely decorated.

Stayed in October 2022

There was a sewage leak on the toilet

The size of the bed

Stayed in July 2022

no el. kettle and glass/cup in the room.

location, ,comfortable bed, cleanliness and Good Customer service.

Stayed in June 2022

Lacking necessities...like slippers and floor mat

location

Stayed in May 2022

no hot and cold shower, Bathroom sink was clogged

nice location, staff are nice

Stayed in May 2022

Cleanliness

Hospitality

Stayed in April 2022

Some staff aren’t approachable.. complimentary breakfast is in standard count only so 2 of my family member have to eat outside.

It’s location and the room is clean

Stayed in February 2022

no hot water in the shower and the weather was cold and was looking forward for a nice warm shower🙁🙁🙁 got sick because the water was too cold. i'd like to suggest that the staff check if everything works first before the guests arrives

the whole place

Stayed in January 2022

Close to the hospital, where my mother is admitted. (she's still there) therefore my brother and nephew extended their stay).

Stayed in October 2021

not applicable

clean rooms and good location for medical consultations.

Stayed in August 2021

I have alot of points why I say I dont recommend this property to save you some pesos. 1st. The room stinks! I have been in other hotels in Tacloban and most of those properties they have toilet smell problem, but this one is terrible. It goes all over the room. It’s not just sewage smell but something really really strong ceptic tank smell. I could not sleep at all and made me feel ill. You cannot even stay in the toilet for more than 1 minute as smells hit directly to your lungs. When I checked in the foul smell welcomes me, i thought of turning on the AC will help but no, Nothing of help. I did not bother asking for transfering me because I know it will gonna be the same as i was reading all the reviews (which i should have checked it first before booking) and I will be checking out early on the next day. 2nd. The property is not well maintained. I understand this hotel is 2 star I am not expecting a very high quality facilities and amenities but just the cleanliness. The shower filter is just really really dirty and they have open ceiling where you can see probably the water heating system. They have small Flat screen television inside the room and the speaker was terrible, you cant hear the sound properly adding to the sound of the aircondition my god the room was so noisy. No sleepers! And hair blower you have to request it. 3rd. they don’t actually have a spa on site. They will contact someone from outside. It’s one of the reason why I have booked this Hotel as it mentioned it’s one of their facilities which is a lie. Same goes with shuttle pick up, they dont have any, they will contact taxi from outside. 4th. The two ladies were friendly in the reception, the night shift guy was awful, i think i disturb his sleep as i was checking out really early. I belled 3 times. Forgot and Did not call my airport taxi request supposed to be at 4AM and was late 20 minutes which i have reconfirmed it twice in the morning. No sandwhich prepared.

The room was spacious. Few staffs were friendly. The food was good and the fb staff was friendly as well.

Stayed in April 2024

Extremely noisy air con which means we will not be returning to this hotel NO SLEEP

Good Staff location and facilities

Stayed in February 2024

Would you mind taking a look at the bathrooms? The transparency of the glass door is quite noticeable, and it raises concerns as it allows activities inside to be visible to other guests.

Stayed in December 2023

There were two pillows that were dirty and had no pillowcase. We called housekeeping three times before they tended to our concern. They just put the pillowcases without changing the dirty pillows. Bad customer service.

Location, breakfast

Stayed in November 2023

AC very noisy, room is smelly, very thin and not pleasant bed cover.

Location

Stayed in November 2023