90 William Street, Woolloomooloo, 2011 Sydney, Australia
#156 of 323 hotels in Sydney
Guests' ChoiceBased on 2020 hotel reviews
8.0Cleanliness
8.5
Comfort
8.6
Location
9.0
Facilities
8.0
Staff
8.6
Value for money
7.9
Free WiFi
8.3
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End of dialog contentReviewed: 25 May 2024
Euan
AustraliaQuality and patrons.
Location and price.
Stayed in March 2024
Reviewed: 25 May 2024
Ericka
CanadaBefore arriving to the hotel, we had sent 2 prior messages requesting an early checkin given that we would be travelling for 24 hours straight beforehand. We were reassured that the staff on-site would do whatever was in their power to make this possible. We were greeted by Menna upon our arrival, who very curtly stated that checkin was at 3pm and absolutely no effort would be made to see if an earlier checkin would be possible. We stated we were very flexible and would even be willing to change the beds/room to fit what was available. She refused to check and said we could wait in the lobby for 7+ hours. We were disappointed with this service, especially knowing that checkout is 11AM and we had seen plenty of people checking out around 9AM - making it absolutely impossible that there was not a single room available before 3pm. We also saw other people being checked in far earlier than us. This experience left us with a sour taste after travelling for 24 hours to reach Australia. We hope that your customer service improves for future travellers.
Good location, tidy rooms, parking available on site. We enjoyed our stay and found that there was plenty within walking distance.
Stayed in May 2024
Reviewed: 25 May 2024
Sonia
AustraliaThe car parking , too many reserved places Difficult to park Expensive
Breakfast was excellent Lots of choices
Stayed in May 2024
Reviewed: 21 May 2024
Anna
AustraliaDental kit wasn’t provided in the room and I was charged $4.5 when I asked for it.
Clean and comfortable room, great location, friendly staff
Stayed in May 2024
Reviewed: 21 May 2024
Parizad
IndiaThe staff, location and facilities were all too good. Menna at reception was so efficient and friendly. Their housekeeping staff are very helpful too. Immediately try to help. Good Cafés and eateries nearby. The gym / sauna-steam room on top floor was very convenient. Loved the accessibility. For travel, you have to walk 10-15 minutes to certain bus stops but the walks were pretty and mostly thru gardens so we liked that.
Stayed in May 2024
Reviewed: 20 May 2024
James
United KingdomWe asked reception staff simple tourist questions and they could not answer very dissapointed staff were not very helpful
After complaining They changed our room after we complained about the bathroom
Stayed in May 2024
Reviewed: 19 May 2024
Patricia
New Zealandthere was a cockroach in the toilet but the staffs were good and came to clean it.
the location was accessible to few tourist spots nearby and train stations.
Stayed in April 2024
Reviewed: 17 May 2024
Garry
AustraliaThe free WiFi was only for 2 hours
My wife was in hospital across the road from the hotel so it was very convenient for me to visit her daily
Stayed in May 2024
Reviewed: 17 May 2024
Bangkok
AustraliaClean.big room and close to everything.will stay there again.for sure
Stayed in May 2024
Reviewed: 17 May 2024
Sandra
AustraliaWould have like the restaurant open for dinner or at least lunch. After a tiring day we then had to go out.
Room was spotless, well set out and quite spacious. Bathroom was well appointed and not cramped. We had a great view over the harbour and a quiet night.
Stayed in May 2024
Reviewed: 16 May 2024
Glennis
New ZealandThe room was spacious and comfortable. There was a Metro around the corner for snacks etc.
Stayed in May 2024
Reviewed: 15 May 2024
Lisa
AustraliaGood not getting our room cleaned every day. Had ti ring for towels ect but didn’t need too.
Bed was very comfy. Great location
Stayed in May 2024
Reviewed: 15 May 2024
Poh
SingaporeIt would have been nice to have the room cleaned up daily, although I had known before hand that the room would only be cleaned after the 3rd night. The walls were thin, so the noise from neighbouring rooms could be heard.
Location was excellent, we were able to travel to the places of interest easily. Room was spacious and had a nice view of the harbour area, staff at the reception was polite and helpful.
Stayed in May 2024
Reviewed: 14 May 2024
João
PortugalI was charged for a toothbrush and toothpaste kit, which I found to be quite petty, particularly given the price of the room. It's a bit far from the Opera House (although quite close to the Art Gallery of NSW).
The room was spacious and comfortable, with a working safe, fridge, shampoo and such. I paid extra for the view and it was worth it, I could see the bridge and the tip of the Opera House. I needed to print some stuff and the staff were most helpful. Breakfast was as expensive extra, but very good.
Stayed in May 2024
Reviewed: 11 May 2024
Robert
United KingdomIt was a bit impersonal. You rarely saw any member of staff more than once. The price of the breakfast buffet was too high to be seriously considered.
Location was good for access to most things
Stayed in May 2024
Reviewed: 10 May 2024
Andries
AustraliaVery spacious room
Stayed in May 2024
Reviewed: 9 May 2024
Debbie
AustraliaDining room for dinner
Great location close to ESPH
Stayed in May 2024
Reviewed: 5 May 2024
Ben051977
SingaporeIt would have been nice if there is a bidet.
The room is nice and clean. A little outdated but the place is convenient to different places. The staff were nice and tried their best to be accommodating.
Stayed in March 2024
Reviewed: 5 May 2024
Amy
United Kingdoma couple of things seemed a bit more dated and tired eg bathrooms and communal areas like corridors.
really good size rooms, pleasant decor , nice and light with big windows and good views. good cleanliness
Stayed in May 2024
Reviewed: 3 May 2024
Leonie
AustraliaBed was uncomfortable
Closeness to food areas and attractions
Stayed in May 2024
Reviewed: 2 May 2024
Samhit
AustraliaLocation
Stayed in April 2024
Reviewed: 1 May 2024
Linley
AustraliaFRIENDS WERE ON THE FLOOR ABOVE AND WE COULDNT GET TO THEIR ROOM , WOULD HAVE PREFERED ALL 5 ROOMS ON SAME FLOOR NEXT TIME.
THE DESK STAFF WERE AWESOME , THEY WENT OUT OF THEIR WAY TO HELP US WITH OUR PARKING, OUR CARS WERE TOO TALL TO PARK IN USUAL CARPARK SO THEY ACCOMMODATED US WITH DIFFERENT PARKING. i ALSO LEFT A GIFT I WAS GIVEN BY FRIENDS AT THE MOTEL ,WE ARE IN THE MIDDLE OF ARRANGING FOR IT TO BE RETURNED HOME .
Stayed in April 2024
Reviewed: 29 April 2024
Vignesh
PolandThey have a delicious breakfast for 42 dollars with a variety of items. But it looks like same menu every day. It is worth to try one day and not every day.
Friendly Staff. Cleanliness. Location. Spacious Room. Location. Soundproof Windows. Good night sleep
Stayed in April 2024
Reviewed: 28 April 2024
Leanne
AustraliaNo problems
Great location to museum & train. Beds super comfortable.
Stayed in April 2024
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