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  5. Reviews of Best Western Melbourne City

Reviews of Best Western Melbourne City 3 stars

16 Spencer Street, 3000 Melbourne, Australia

#146 of 208 hotels in Melbourne

Guests' Choice

Review score

Based on 3610 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.0

  • Location

    9.2

  • Facilities

    7.5

  • Staff

    9.0

  • Value for money

    8.0

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 24 May 2024

    8.0
    Cheapest in Melbourne
    • Leisure trip
    • Couple
    • Shoebox Double Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Cheapest in Melbourne Good for what you paid for

    Stayed in May 2024

  • Reviewed: 23 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Trio Room
    • Stayed 1 night
    • Submitted via mobile

    Bath room is too small

    Location

    Stayed in May 2024

  • Reviewed: 21 May 2024

    9.0
    A very central hotel
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 9 nights

    Bathroom a little poky. The room is dark so had to have the light on. Going to the cafe to have breakfast but food was good

    A very spacious room. Comfortable bed. Central to getting to shops, trams and trains. David in reception was always very helpful as his colleagues.

    Stayed in February 2024

  • Reviewed: 19 May 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Shoebox Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The smell in the room and the cleanliness

    - location - lovely staff

    Stayed in April 2024

  • Reviewed: 18 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Trio Room
    • Stayed 6 nights
    • Submitted via mobile

    Bathroom was tiny, poor soundproofing

    Location, and parking option. It was ok basic accommodation.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Matchbox Single Room
    • Stayed 1 night

    No improvement needed

    Location was ideal for Southern Cross station and was very quiet considering the location close to Swanston Street.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    8.0
    Great
    • Leisure trip
    • Couple
    • Shoebox Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very convenient for an overnight stay on our way from Country Victoria to the airport. Easy walk to & from Southern cross for Skybus

    Stayed in May 2024

  • Reviewed: 16 May 2024

    7.0
    Good.
    • Leisure trip
    • Family with young children
    • Standard Trio Room
    • Stayed 4 nights
    • Submitted via mobile

    Toilet was really small. Lack of amenities like gym.

    Location. We had a little room situation on 12 May, the second day we stayed. The counter staff assisted us with much patience, proactively suggested solutions and in the end, instead of 2 Trio rooms booked, we got ourselves 2 Trio rooms and 1 Double room and everyone was happy. Thank god for the counter staff’s recommendations. Bed was very comfy. Location was good, near to Southern Cross Station.

    Stayed in May 2024

  • Reviewed: 15 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Shoebox Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom had a sliding door that didn’t shut properly and had a huge gap around it so there wasn’t any privacy between it and the bedroom

    Staff were lovely and the location was great

    Stayed in May 2024

  • Reviewed: 14 May 2024

    8.0
    Very enjoyable in the heart of melbourne
    • Business trip
    • Solo traveller
    • Shoebox Double Room
    • Stayed 1 night

    nothing

    I stayed in room 12 on the ground floor which was an internal room but very quiet. The bed was comfortable, the bathroom great with good water pressure. The staff at reception were most helpful with maps and directions and holding my bag for me. There was a good guest laundry on site if one had a need for it. Restaurant/cafe had good coffee and a reasonable food selection. Short stroll to trams and Casino.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    Fair for the price. Staff were very friendly and helpful.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Our bathroom was quite dirty upon arrival and most days after. Just did not look clean. Also noise from the room above was horrid.

    The location was central to our needs and staff were very friendly

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Matchbox Single Room
    • Stayed 1 night
    • Submitted via mobile

    Well placed - handy for station . Staff great , price excellent

    Stayed in April 2024

  • Reviewed: 13 May 2024

    8.0
    Lovely and comfortable, perfect location
    • Leisure trip
    • Group
    • Standard Trio Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom was tiny, you wouldn’t want to be a heavy person as you couldn’t fit into the shower cavity. The sliding bathroom door was frosted glass, you can see through with the light on.

    Staff were so lovely and the location was fantastic.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    One of the best hotels for the price
    • Leisure trip
    • Couple
    • Shoebox Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Not much leg room when using the toilet. The water output randomly decreases in the beginning of a shower and need to re-adjust afterwards.

    Quite spacious, clean, and very nice service. The location is very friendly for first timers in Melbourne CBD

    Stayed in May 2024

  • Reviewed: 12 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Shoebox Double Room
    • Stayed 5 nights
    • Submitted via mobile

    No parking available at the hotel have to pay $25 a day. Bathrooms were tiny struggled to get in and out of the shower comfortably. Beds not over comfortable.

    Great location, very helpful staff. Clean rooms.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    7.0
    Good accomodation at a reasonable price
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room needed more attention to cleaning, bathroom wasn’t cleaned very well and cracks in ceiling

    Location was great, just a short stroll from southern cross and close proximity to cafes & shoos

    Stayed in May 2024

  • Reviewed: 10 May 2024

    8.0
    Great City Hotel
    • Leisure trip
    • Couple
    • Shoebox Double Room
    • Stayed 1 night

    Information on nearby parking was not available with reception. Bathroom a tad cramped.

    Great city hotel. Clean, neat and with plety of dining options nearby. Geat Location if you are attending any events at the MCG or the Tennis facility

    Stayed in April 2024

  • Reviewed: 6 May 2024

    7.0
    Overall very happy
    • Leisure trip
    • Solo traveller
    • Shoebox Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Room was slightly small and could often hear noise from the trains

    Great location and friendly staff

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Cheap, cheerful, convenient
    • Leisure trip
    • Solo traveller
    • Shoebox Double Room
    • Stayed 3 nights

    - minimal soundproofing, would recommend earplugs - bathroom a little cramped, a bit dingy but clean - no natural airflow in rooms but high ceilings compensate somewhat - minimal natural light/no view in interior rooms

    + very convenient location to southern cross + firm bed + cafe is quiet, spacious and decent quality + check in/out was friendly and efficient + shower pressure + high quality air-conditioner

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Great value for money
    • Leisure trip
    • People with friends
    • Shoebox Double Room
    • Stayed 1 night
    • Submitted via mobile

    Not the cleanest eg mould in bathroom and dirty tile floors around toilet

    Location and price

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Very good
    • Solo traveller
    • Matchbox Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Could sometimes hear other people's doors being shut

    Although a single bedroom, it was plenty big enough with desk, wardrobe, kettle. No traffic from road and very clear tv picture

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Good option to be close to the action in Central Melbourne
    • Leisure trip
    • Solo traveller
    • Matchbox Single Room
    • Stayed 1 night

    Staff were great. Location is excellent - the room was very clean. Bathroom layout is a bit small/cramped but it was still excellent value for money.

    Stayed in April 2024

  • Reviewed: 3 May 2024

    9.0
    Fabulous front desk staff
    • Leisure trip
    • Solo traveller
    • Matchbox Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Hotel is a little warn, especially the carpet.

    Great location across from Southern Cross train/bus station.

    Stayed in April 2024

  • Reviewed: 1 May 2024

    9.0
    Very convenient for a one night stay for restaurants and Soutgern Cross rail and car hire.
    • Leisure trip
    • Couple
    • Shoebox Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lack of convenient placed sockets for kettle , and phone charging sockets.

    Convenient for rail station and trams Comfotable bed. Friendly quick reception. Internet good

    Stayed in April 2024

Showing 1 – 25

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