680 Montreal Street, V8V 1Z8 Victoria, Canada
#15 of 44 hotels in Victoria
Guests' ChoiceBased on 295 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
9.5
Facilities
8.4
Staff
9.0
Value for money
7.7
Free Wifi
9.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 27, 2024
Knight
United States of AmericaYou need reservations to eat in their restaurant. We had to dine somewhere else. You can sit at the bar for a cocktail.
The coffee shop and clean restrooms on the main floor. Parking was good. You are 5 minutes from the ferry. You are walking distance from everything downtown, and they have a walking trail behind the hotel with a view of the water.
Stayed in May 2024
Reviewed: May 21, 2024
Wright
CanadaSnack selection was poor and expensive for what is available. You should post, and or, let guest’s know about height restrictions on your secure parking lot.
Awesome staff and location.
Stayed in April 2024
Reviewed: May 15, 2024
Jenny
CanadaThe curtains were old (holes in them) and the view was more of the neighbouring building (apartments) than the ocean, which is what was promised.
The spacious room, the decor, the lovely bathroom, the quality of the in-room coffee. They checked us in early which was lovely and the room service staff was charming and delightful.
Stayed in May 2024
Reviewed: May 7, 2024
David
Canadarooms could have been a little larger for the price
Location was good, walkable to most locations that visitors would want to see in the Inner Harbour
Stayed in May 2024
Reviewed: May 1, 2024
Amy
CanadaMy only unmet desire was for there to be laundry facilities on site as we had been tavelling around the island for 2 weeks. Dry cleaning was too expensive for our needs.
Location was awesome! Our family of four walked to shops and restaurants easily.
Stayed in April 2024
Reviewed: April 3, 2024
Alexandra
CanadaThe view of our room could have been better or it should be better described. We had a view on a part of the harbour, but it was not what we expected.
The hotel is located at the Inner Harbour of Victoria. We could easily reach all the attractions of Victoria by foot. The personnel of the hotel was very friendly at any time and we found our room and the hotel itself very clean.
Stayed in April 2024
Reviewed: January 28, 2024
Carmen
CanadaRoom service Food very expensive .
The view!
Stayed in January 2024
Reviewed: January 19, 2024
Amy
United States of AmericaOutdated bathroom
The beds were really comfortable, easy to walk to downtown Victoria
Stayed in January 2024
Reviewed: January 15, 2024
Pieter
South AfricaThe coffee machine s coffee is not warm enough At least give a bottle water free per guest Maybe a microwave
Stayed in January 2024
Reviewed: January 9, 2024
David
CanadaThey should have given us best available room instead of us having to look at a few.
View
Stayed in January 2024
Reviewed: January 2, 2024
Sasha
CanadaIt was a little confusing getting to the room as the door numbers seemed to jump into a different hall. And the bathroom, more specifically the shower, didn't have the best lighting. But it was a very enjoyable experience so those pale in comparison to everything else.
The room was excellent, great view and lots of space. The venue was very nice and the staff amazing. When my bank was having issues they were very kind and patient while they helped me resolve it.
Stayed in January 2024
Reviewed: December 30, 2023
Tanya
CanadaN/a
Great bathroom and location
Stayed in November 2023
Reviewed: December 29, 2023
Yu
CanadaLocation is good.
Stayed in December 2023
Reviewed: December 22, 2023
Susanne
CanadaSo happy they are dog friendly but it would be even better if we could go to ‘happy hour’ with our wee dog at our feet.
Beautifully appointed room. Comfortable bed, lovely view of Victoria harbour
Stayed in December 2023
Reviewed: November 21, 2023
Todd
CanadaBooking.com rate was $30 more than front desk rate, will call hotel first next time Hotel was pet friendly though pet room was bit rough compared to others. Overall great location to walk to downtown. Staff very nice. Parking was good.
Stayed in November 2023
Reviewed: November 20, 2023
Anfisa
CanadaGorgeous view, clean rooms, caring staff. We traveled with the dog and hotel even supplied us with little treat , poop bags, bowls and dog mat in the room! Wonderful!
Stayed in November 2023
Reviewed: October 16, 2023
Laura
United States of AmericaWish there was a binder in room showing what was in the hotel and where things were located like the Ice machine etc.
Location was great being next to Ferry terminal. Room was tidy and clean.
Stayed in October 2023
Reviewed: October 3, 2023
Brian
Canadabalcony could have bigger
breakfast,dinner sunshine
Stayed in September 2023
Reviewed: October 3, 2023
Christina
United KingdomThe only slight issue arose at breakfast when we were told we couldn’t use our own tea bags - this decision was subsequently changed.
Room was clean, spacious and had a great view across the harbour. W were on the ground floor so privacy could have been slightly better as we were adjacent to the harbour walkway but this wasn’t too much of an issue.
Stayed in September 2023
Reviewed: September 26, 2023
Ruth
Australiaone day our room was not made up.
location brilliant. wonderful helpful staff. our corner room (201) had 2 side windows offering superb views over the harbour. loved it.
Stayed in September 2023
Reviewed: September 12, 2023
Ella
CanadaWe had the last room in the wing which we could only see partial view. No coffee table provided and we requested one, no show. My friend's room has a coffee table. The pool is small. Little disappointed about these two issues.
Stayed in August 2023
Reviewed: September 7, 2023
Jw
United States of AmericaIt is located in a stellar part of the city and affords access to a very nice waterside park. The staff was very nice and incredibly helpful. They even brought a dog bed for our pooch. The only knock we have is that the restaurant is not dog friendly, despite the presence of an outside patio. Other than that it was a delightful stay.
Stayed in September 2023
Reviewed: September 3, 2023
Anna
DenmarkThe view Quiet neiborhood
Stayed in July 2023
Reviewed: August 29, 2023
Olutayo
United States of AmericaThe room had a great view and it was situated in an area that was perfect for someone who didn't have a car for the trip.
Stayed in August 2023
Mayrhofen, Austria
Stanthorpe, Australia
Ramsau am Dachstein, Austria
Panglao Island, Philippines
Paestum, Italy
Kingussie, UK
Zagreb, Croatia
Santa Teresa di Riva, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content