Bed was not good and pillow were not comfortable.

Nice rooms, great breakfast, excellent location.

Stayed in May 2024

Business room not very good. Iron very old and dirty. Lounge club not worth it: no person keeping the snacks. No ambient music. During breakfast the plates and forks were dirty.

Very nice city

Stayed in May 2024

The TV has no English stations, even though the English language option is on the screen. I couldn't get to watch other int'l TV stations ( BBC,CNN,SKYnews).

Alan, the staff at the kitchen, was very professional, and his customer service is top-notch. He looked out for me during breakfast

Stayed in May 2024

The bar closed at midnight on Saturday whilst Eurovision (emitting from Malmo!)was on! Without prior warning, otherwise we could have bought another drink before twelve if we knew! That was highly surprising. Also why do they take a £60 deposit straight when you are checking in??? Over £200 per night not enough to trust your customers? Especially that we are IHG loyalty program members. Then deposit is returned 2 days after checking out! I checked and mine wasn’t, so I had to contact the reception, who required proof of payment?!? Obviously I did get my deposit back, but this created unnecessary angst, so not needed when you are on holiday!

Very comfortable hotel with grand entrance and bar. Well, obviously, for the price. Location is great for airport or travelling to Malmo. Not so much for visiting Copenhagen, but there is a metro nearby.

Stayed in May 2024

More tea and coffee in the rooms, toothbrushes would be good.

Conveniently located for a conference nearby. Less convenient for city centre. Desk staff didn't offer much help on metro connections but were pleasant.

Stayed in May 2024

Shower head somewhat difficult.

We stayed one night due to the convenience near airport for the last leg of trip.

Stayed in May 2024

Great location - close to the airport and with a train/metro station across the street offering links to the city centre and Malmö. Fantastic breakfast, comfy bed, very friendly and helpful staff

Stayed in May 2024

Room was not cleaned while we were there.

Everything was fine at the your hotel, however we were there 4 nights and the room was never cleaned.

Stayed in May 2024

Hi We didn’t have any btl water in room And I like the fact your eco friendly but to not give coffee/tea daily in the rooms when not cleaned due to eco isn’t good !..the rooms need a paint also the corridors Shower was poor ! Very slippy in bath !. The staff I did like was the friendly barman davidha /Tarak !.. Also please update your web page on transport from the airport .. as when I did book there was a bus that transfer you every half hr from airport to hotel .. we got a taxi no problems .. No orange juice I could see at breakfast /no scrambled egg ! Today !. The Robinson family

Stayed in May 2024

the room, lobby, bar and restaurant.

Stayed in May 2024

Fridge didn’t work

Decent room. Exceptional staff. Very nice breakfast

Stayed in April 2024

Housekeeping inspite of informing room to be cleaned everyday was not done and at 7pm had to call reception and get the cleaning done …not satisfied with the house keeping services

staff were cordial specially the restaurant staff at bfast..

Stayed in April 2024

I liked everything

Amazing staff, especially at the breakfast. They were so welcoming and friendly. Room was very comfortable. Loved the restaurant and the bar on a ground floor. Thank you for the amazing stay <3

Stayed in February 2024

The Argentinian receptionist was especially helpful and friendly. Unfortunately we don't know his name.

Stayed in December 2023

The constant noise of the elevator which was close to our room, especially during the night or early morning. The fact that the hotel blocked a higher amount of money on our company car than the payment we had to make for our accommodation.

The staff was nice, the room was clean, the breakfast was ok.

Stayed in December 2023

Location is in the new souless socialist square box apartment district. The lack of character in this district makes me cry a little on the inside…

Well execute corporate hotel. Close to metro and rail links to airport and city centre and one metro stop from the Bella conference centre. Good breakfast.

Stayed in November 2023

Away from city center

It is really near to Royal Arena and to the mall Field's.

Stayed in October 2023

Bed it not good and door when closed from outside it very noise another room need to awake from door closed

I like convenient here location good staff it always helpful

Stayed in November 2023

The staff were very friendly and accommodating

Stayed in October 2023

Was not able to get an early check-in as the hotel was quite busy. The bathroom was a bath but didn't have a curtain, and the water leaked outside to the bathroom floor.

Perfect if you are attending an event at the Royal Arena. Just walking distance. Also close to a metro station Breakfast was really good and a lot of choices available.

Stayed in October 2023

Nothing

Breakfast was fantastic, lots of choice. Location was perfect to Royal Arena

Stayed in October 2023

Bed it not good for room I get this time but another thing it always good in here

Convenient to go transport everywhere you need and quiet staff was helpful for everything

Stayed in October 2023

Bar/restaurant was closed when hungry travellers arrived at 4.00pm.

Location, cleanliness and design

Stayed in October 2023

The hotel was very conveniently located just across the street from the metro and train stop. We were there to see a concert at the Royal Arena in Copenhagen, which was literally just across the street. The highlight of our stay, however, was the amazing staff at the front desk. Nothing was too much trouble for them. They outlined some areas of interest for a quick day trip into the city center, gave us a detailed map and directed us to the food market for lunch, which was wonderful. Every member of the front desk staff was warm, welcoming and kind. Highly recommend.

Stayed in October 2023