Nothing!

Perfect location, staff all very friendly and super helpful. Upgraded to a room with terrace balcony. Rooftop and pool were great.

Stayed in June 2024

Location, facilities, staff

Stayed in June 2024

Nothing

Classy comfortable friendly staff great location

Stayed in May 2024

I couldn't fault the hotel. We had a great stay there.

Perfect location to walk everywhere. Staff very helpful in recommending places to eat.

Stayed in April 2024

Nothing

Front desk, fabulous!

Stayed in May 2024

The one grey-haired reception guy who never smiled, wouldn’t offer a late checkout when he could have offered a different room. Ruined my last day and travel plans. Totally different to all the other staff.

I thought most of the staff were really friendly and made it fun

Stayed in April 2024

Very quiet bar area.

Great location, breakfast excellent selection, staff very helpful and friendly. Rooms kept clean and tidy.

Stayed in April 2024

The AC didn’t work so well

Everything was excellent, very close to metro and the supermarket the stuff’s so friendly and helpful.

Stayed in May 2024

They served a wonderful breakfast. The staff was very helpful. One day my husband fell near the cathedral. When we got back to the hotel, the staff in the restaurant made up an ice pack for him. So kind. Great location.

Stayed in May 2024

The soundproof / sun curtains are pretty much inexistent. We stayed at 5th floor and we could still hear the traffic with all windows closed. Also even with curtains closed the room was completely bright during the day. Most of the towels / bed sheets were stained. They were obviously clean, but it still weird to see stains on them. Also, we could not figure out when they were changed, as we found the same towels folded as if they were changed in the bathroom. This is concerning, as we do not know if the ones we left on the floor for changing were in fact replaced. Last, and the main reason for the rating drop was the late checkout. We asked from the start if we could be put on the list for a late checkout and also reminded the staff one day ahead of departure. Both times we were briefly told to come back on the day of departure. We went at 9 AM in the morning that day and the staff already had a big list of late checkouts, so there was no availability to accommodate us. I can understand the policy, but if a customer tells you from the arrival day that they’ll need a late checkout if available, it would be nice to put them on a waiting list, not just tell them to back at the earliest possible hour in the day of departure.

Excellent location, spacious and clean room.

Stayed in May 2024

Shower mat would be helpful.

Great location, excellent continental breakfast, staff friendly and accommodating.

Stayed in May 2024

The beds were a little firmer than we would have preferred, and the soundproofing between rooms was good but not perfect.

The staff were kind and helpful and the room was comfortable. We had an issue with the shower door in our first room and they moved us to a new room, and then set the bed up as a king (as our first room had been) instead of two singles when housekeeping came round the next day without us having to ask.

Stayed in May 2024

a bit expensive

Stayed in May 2024

Walls are thin so if the folks next door play the tv or had medium conversations, it woke us up.

The staff was great! Breakfast was very good. We want to give a shout out for our favorite person at Hotel Vincci Gala, her name is Arantzia. She was the person who made everyone welcome, brought smiles to the faces of tired travelers, learned your likes & did all to fulfill them. We didn’t learn her name but the hostess with dark curly hair in the restaurant was also very kind. Dinner menu was good & the meals served were well executed. Hotel reception staff were all helpful & eager to sort out itineraries. Thanks!

Stayed in May 2024

Service at breakfast vas very slow

The staff were very helpful and very nice

Stayed in April 2024

Beautiful and clean

Stayed in April 2024

The wifi was not the best, but that didn’t matter as I spent most of the time out exploring the city. Furthermore, the bathroom is only separated by a thing glassdoor, which - for some - might be an issue!

The hotel staff are hands down the kindest I have ever met. Especially the staff working in the kitchen and reception were lovely. The location is perfect, the bed is huge and comfortable. Bathroom very nice as well and clean. Cute little balcony!!

Stayed in April 2024

Terrible free WiFi - basically useless Shower had no mat and was very slippery

Location, room, nice staff

Stayed in April 2024

Slow elevators.

Stayed in April 2024

It’s such a beautiful hotel with great and creative decorations and design. It’s quite a pleasure to the eyes. The receptionist (a tall dark-blonde man) was very helpful and kind. Also the two breakfast girls were super friendly and nice. The room was very well cleaned and comfortable (really great cleaner). You can see that they all put a lot of care and love into this place. The terrace was also great with a very nice view of the city! I would definitely come back. Plus I really liked their cappuccino !

Stayed in April 2024

In the room on 4th floor window was blocked, but it wasn't critical, since air conditioning was OK

Nice hotel in very good location, close to most of Barcelona, quite calm neighborhood. Rooms were very comfortable and clean, quite spacious. Price is quite high, but it is Barcelona. Very nice view from the patio on the roof.

Stayed in April 2024

The negative thing about the hotel is not to have a proper gym/fitness equipments.

All of the employes of the hotel was nice and very friendly.Especially one woman who works for the hotel for 9 years was fantastic,cheerful,sincere and friendly to us. Greetings to all hotel workers on the behalf of this friendly woman! Thank you very much. Can Saro Şenorkyan

Stayed in April 2024

Everything

Stayed in April 2024

What wasn't good was the bathroom is only a glass door so not great for privacy (both my daughter and I had food poisoning, from the markets we think not the hotel!) and the glass door meant there was absolutely no sound proofing, not ideal!

Room was smart with cool details, lovely to have a terrace to sit out on and great rooftop area too (the bar was closed whilst we were there but you could still go up and sit there and we even braved the pool on one day!). The breakfast was varied and plentiful, a mixed buffet and bespoke menu, chefs will cook you the usual avo on toast, eggs, bagels, porridge etc and lots of other options. Staff helpful and the location of the hotel is perfect for walking to the sights (or the metro is a minute away if that's your thing).

Stayed in April 2024