The hotel needs to have a more convenient system for their guests’ luggage. Not fun after a long day’s driving to haul one’s suitcase up to whichever floor one is staying on. A lift would be a good idea. Breakfast service was slow and a bit confused. It arrived cold and the waiter brought the toast (finally) after a couple of reminders. More than anything else, the reception of guests needs to be more warm and welcoming.

Clean, comfortable and well located. We rested well.

Stayed in May 2024

1) Room is essentially a cupboard, toilet within room is a cupboard within a cupboard, with Louvre doors on a bathroom !!! not good, smells etc. Rusty/Dirty marks around toilet sink area. Also, a be was in the room when I arrived and had to open window, although no indication of how to open it. Asked staff member who didn't know either, so I said I'd endeavor with it to try and open it. Took a faff around with it until it opened from the top. Additionally, shared shower room was untidy, towels strewn on floor from previous person who used it. So it wasn't cleaned after use. Then on morning of exit, shower would not work properly, with little pressure for hot water (maybe due to consumption of entire building in the morning),. So a partially cold shower. Then bar, a cold lager was purchased (Tennents) which was lacklustre. Have not had a pint in a few years and it wasn't nice, flat. I also helped some guests from other countries with their suitcases up two flights. There is no escalator. That's an issue for people who may require one. Smaller Guest Houses/B&Bs etc are more personal than the larger chain or corporate accommodation businesses, so I'd advise people to look for smaller, more personalable places first. Would I stay again ? Not really. It's a lovely old building etc but more effort needed.

Lovely big and old hotel type building. Pleasant area not far from Oban central

Stayed in May 2024

The room was very hot, dirty towel was left in the floor when we checked in. Walls very thin and so it was noisy but expected for the time period it was built.

The outside was beautiful, good location. Breakfast was good.

Stayed in May 2024

I would have liked better quality and range of shower products. And a small fridge in the room.

Staff, carpeting, grounds

Stayed in May 2024

Breakfast a little late for anyone working. I was told 8am although I did see on the menu there was a reduced selection from 7.30. That would have suited me better.

Really comfortable bed, lovely staff, clean and newly decorated room, beautiful grounds. Really quiet at rear of hotel. Proper space to work in the room. Good choice and friendly service at breakfast.

Stayed in May 2024

Style is somewhat old fashioned but it does make the place interesting.

Fabulous setting and away from the bustle of Oban. Dinner was very good and so was breakfast, staff were very good and particularly friendly.

Stayed in May 2024

Varied options. Friendly and helpful staff.

Stayed in May 2024

The bathroom is very small. It did not show where to park and there is a lot of stairs to climb.

The view was spectacular. The bed was comfortable and dinner was tasty. The hotel is out of the busy Oban which makes it very relaxing.

Stayed in May 2024

Can't think of anything negative

Helpful staff, great location, great value for money

Stayed in April 2024

Room had a view from level two of an addition that was characterless and more like a motel room. Clean, very good, but none of the quirks of the old hotel. Some of the older surfaces [wall and ceiling appears] are showing their age, but still endearing.

Great location in quiet riverside view area outside busier Oban. The older hotel is charming and filled with character, like the dining spaces and 'resident lounge'. The breakfast and dinner were outstanding, and waitstaff exceptional. Quiet and clean room. We would stay again in older part of hotel.

Stayed in April 2024

Nothing to complain about.

It's a lovely hotel that's full of character. The bistro/restaurant is very good with a varied and tasty menu at reasonable prices. Nice clean room that had been modernised whilst keeping the charm of the original hotel, and which had one of the comfiest beds I've slept in for a while. Overall, good value for money.

Stayed in April 2024

N/A

Friendly staff

Stayed in April 2024

Breakfast was good Had friends for dinner one night and the service was a disgrace he was so full of his self could not care about the service

Stayed in March 2024

Dinner menu was a bit disappointing and the Crannachan Ice was missing the whisky.....

A bit of old fashioned style and service in a hotel with a bit of character

Stayed in April 2024

No hot water on the first night but they got it fixed as quickly as anyone could have done 👍

The food in the bar, the quiet location, the walks you can do around the area, Connel is a nice place.

Stayed in April 2024

Decor very dated, though we did quite like it in a nostalgic kind of way!

Cosy and comfortable

Stayed in April 2024

No bedside tables in our room.

Lovely family room which had only recently been totally refurbished to a high standard. Very attentive and friendly staff, and lovely generous breakfasts. Nice evening meals in the bar restaurant, complete with open log fire and a large selection of whisky. Lovely views out to the loch and mountains from the dining room and bar.

Stayed in April 2024

Dismal breakfast

Location for Oban Ferry. Friendly and accommodating emails.

Stayed in March 2024

Nothing notable

Very warm welcome, clean room with a comfortable bed, had a room upgrade to a corner room with 2 sets of windows. A traditional Highland hotel, with some rooms offering great views over the river. Menu was very nice, if limited choice.

Stayed in April 2024

Room was less than basic, draught, noise, bed extremely uncomfortable.

Resteraunt was exellent, staff very friendly.

Stayed in March 2024

Nothing really

They staff were very friendly and helpful and location excellent with an upgrade to a sea view. Comfortable room.

Stayed in March 2024

Nothing.

Excellent choice for breakfast. Good restaurant, wide range of meals.

Stayed in March 2024

Maybe a wee bit more selection on the breakfast buffet, otherwise nothing else I can think of.

Great location and fantastic view of Loch Etive. Staff were really friendly and helpful. Hotel is lovely, I'd stayed there years ago and it's so much nicer than it used to be. Room was comfortable and clean. Really nice old Victorian style residents lounge for drinks at night. Breakfast was great, too. Good selection of choices for the cooked options. Restaurant looked nice, seemed to be very busy. Would definitely return.

Stayed in March 2024

There is nothing that I did not like about the property.

The property has very interesting traditional charm and character. It is comfortable and homely with great Highland views.

Stayed in February 2024