65-73 Shaftesbury Avenue, Westminster Borough, London, W1D 6EX, United Kingdom
#403 of 1,012 hotels in London
Guests' ChoiceBased on 4937 hotel reviews
8.1Cleanliness
8.4
Comfort
8.5
Location
9.6
Facilities
8.0
Staff
9.0
Value for money
7.5
Free WiFi
7.5
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End of dialog contentReviewed: 6 June 2024
James
United KingdomDecor dated wifi in rooms abysmal
Location and friendly staff
Stayed in June 2024
Reviewed: 6 June 2024
Jocelyn
IrelandBreakfast could be better.
Location, the coffee machine, the bed
Stayed in June 2024
Reviewed: 6 June 2024
Nicola
United KingdomWe got an upgrade! The location is exceptional and the facilities really neat
Stayed in May 2024
Reviewed: 5 June 2024
Wayte
United KingdomBreakfast wasn't the quality I thought it would be
Staff,room, facilities in the room
Stayed in June 2024
Reviewed: 5 June 2024
Janice
United KingdomNothing to dislike
Cleanliness. Friendly staff, lovely comfortable bed. Good breakfast.
Stayed in June 2024
Reviewed: 4 June 2024
Karen
United KingdomNothing
Ex location right in middle of everything we needed.
Stayed in June 2024
Reviewed: 3 June 2024
Douglas
CanadaFriendly staff. Clean modern room. Very well located for the theatre district.
Stayed in May 2024
Reviewed: 3 June 2024
Tonderai
United KingdomNothing
It was very comfortable and clean with friendly staff
Stayed in June 2024
Reviewed: 3 June 2024
Ceri
United KingdomThe breakfast room very small
The room was lovely everything you needed
Stayed in May 2024
Reviewed: 3 June 2024
Jones
United KingdomThe first day the breakfast was almost cold, This seemed to be due to the heaters under the dishes not being on Also there was a member of staff who bought a glass of water when we had asked for a jug of water to top up the teapot. And didn't know what a Knife was
The staff were all very friendly
Stayed in May 2024
Reviewed: 2 June 2024
David
United KingdomSmall bedroom. Small breakfast room. All round just lacking space
Location
Stayed in June 2024
Reviewed: 2 June 2024
Sian
United KingdomWe were on 5th floor and could still hear road noise.
Location perfect walking distance from theatres
Stayed in May 2024
Reviewed: 31 May 2024
Hilaryus
United StatesA shop on the road played music all day with a drum beat that vibrated in the room. Hard to nap. Ok at night. One night at 10 still going but front desk had a word and it stopped immediately.
Very central location. Bus immediatly across the street to Hyde Park, Victoria station etc. Comfortable room with excellent blackout curtains. Staff is great. Good breakfast.
Stayed in May 2024
Reviewed: 31 May 2024
Glenda
United KingdomBuffet breakfast items were not replenished quickly enough for the number of guests there.
Room was upgraded to a junior suite at no extra costs & complimentary Prosecco & chocolates provided.
Stayed in May 2024
Reviewed: 29 May 2024
Howes
United KingdomBreakfast is in a tiny room that is not fit for purpose. This really lets the hotel down and would benefit in a booking system for breakfast. We left and had breakfast out.
Location and staff were nice to deal with, room was spacious and clean.
Stayed in May 2024
Reviewed: 29 May 2024
Elizabeth
United StatesNothing
The staff was charming and helpful. We arrived well before check in time and that went out of there way to get us a room
Stayed in May 2024
Reviewed: 28 May 2024
Paula
AustraliaThe lights in the room were a little difficult. Hard to keep them on in the places you needed them.
Breakfast was very basic but more than adequate.
Stayed in May 2024
Reviewed: 27 May 2024
Angela
United KingdomTerrible pillows Non residents given breakfast resulting in residents having to wait Breakfast area far too small
Location
Stayed in May 2024
Reviewed: 27 May 2024
Sandra
United StatesThe only disappointment was the tiny bathroom. London hotel rooms are smaller than other places but we have stayed in less expensive hotels that had larger bathrooms. If you stood at the sink (only room for 1 person by the way) the shower was to your immediate right and the toilet to your immediate left. The shower had a great rain shower effect but was so tiny---hard to dry yourself off in the shower or the bathroom for that matter. The room was more spacious than others but wished the bathroom was a bit larger.
Great location, plenty of restaurants nearby and great shopping within walking distance. Close to several theatres also. Also close to the Elizabeth Line (for access to Heathrow) and Piccadilly station.
Stayed in May 2024
Reviewed: 27 May 2024
Valérie
FranceNothing
Very well located. Nice modern facilities. Comfortable bed. Brand new bathroom. Tea, coffee, Water and fruits availalble free. Check in and out fast and nice. Proposal of help for any musicals or plays booking. Nice breakfast. Would be Top Top to have a real fresh orange juice if possible.
Stayed in May 2024
Reviewed: 26 May 2024
Vanessa
United KingdomNo complaints.
Location is brilliant for west end, staff were super happy including an early check in. Room was clean and had plenty of extras including fruit. No issues at all
Stayed in May 2024
Reviewed: 25 May 2024
Patrick
United KingdomThere was nothing to dislike.
The staff were very polite and helpful. The hotel is in a prime location. Very comfortable and clean. Nothing was too much trouble.
Stayed in May 2024
Reviewed: 25 May 2024
Amanda
United KingdomThe breakfast restaurant was very small seating no more than a dozen tables and was literally difficult to pass each other whilst getting your food,
Location was spot on for our needs in the west end, clean hotel, helpful staff, very comfortable bed.
Stayed in May 2024
Reviewed: 24 May 2024
Alison
United KingdomBreakfast was the only disappointment. Food was cold and drinks lukewarm. Serving area small and difficult to serve oneself. Not value for money
Staff friendly. Room very comfortable
Stayed in May 2024
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