At 3am I was charged for the room when I had already paid through booking.com. It was very late and I was with my daughter. Now why would anyone want my experience in this beautiful country or things I l love doing like travel or just living my normal life to be sullied. I understand it was not the staff's fault - I have a harassment issue unrelated to this hotel and Jeddah, but it is being dealt with by the authorities of the country. Thank you

It is right by a mall so very convenient.

Stayed in March 2024

Nothing

Location and the presence of the shihsa bar by the pool ..

Stayed in April 2024

The WiFi is very weak from the room I'm staying in + the sound is very annoying from the motors on the same floor outside the room + the view is very bad and overlooking electrical motors which are the source of the disturbance. Also, the check-in time is quite late, considered to be at 4pm

Close to the mall, It is modern, and high quality furniture

Stayed in May 2024

Location and the relaxing atmosphere the staff are able to create.

Stayed in April 2024

Service, Location & Clean

Stayed in May 2024

The water pressure in the shower needs to be stronger

Location

Stayed in May 2024

We couldn’t sleep well,because of party at swimming pool ,we can hear any loud sound around Very high price for accommodation

Excellent location, helpful staff, nice furniture

Stayed in May 2024

Noisy rooms because of the windows and the air-conditioning sounds from the mall. The pool has to be maintained properly to increase the quality and the nice experience of the guest.

Big mall. Spa recently opened with medium quality standard. Mohammad, the lifeguard, is a gentleman very careful about the guest 10/10 for him In general, it is a good choice when visiting Jeddah.

Stayed in May 2024

The back view bad and noisy Air conditione generator

Very good location

Stayed in May 2024

Location Services Staff Swimming pool and lifeguard Mr.Mohammed alattas was carful and careful with Kids Highly recommended

Stayed in April 2024

Price, No wifi (provided thru proxy), laundry, minimum staff, almost nobody answers the phone for reservations & enquires.

Location and staff.

Stayed in April 2024

Check in process

Stayed in April 2024

Amazing location and lovely rooms

Stayed in April 2024

They canceled my booking which i made on booking.com and they made a new one and they kept us waiting for one hour to give us a room Also there was a heavy nose from the outdoor AC machine

Stayed in April 2024

Mix with shops

Really value for money, triple is so huge, it could fit 6 person!

Stayed in April 2024

Clean and tidy.

Stayed in April 2024

The breakfast was dissappointing for me. The place where they arrange breakfast was in the ballroom which was not good for me as I expect to have a good ambiance. Then the choices of food is not much and the quality was not for a 5 star hotel. I hope they will improve this.

The room is spacious and very clean. Location is fantastic due to proximity to the mall.

Stayed in April 2024

Lots of night time activity due to the season. Sometimes noisy

Well located within one of the best malls in Jeddah. Lots of options for dining and central to attractions . Corniche , red sea, F-1 circuit within walking distance !

Stayed in April 2024

Coffee machine was not functioning well in breakfast buffet

Room was specious and location was at the heart of top mall at Jeddah

Stayed in January 2024

Request a front facing room the back facing rooms have the mall ACs outside so it can get a little noisy but bearable.

Abdullah helped us and gave us a free late check out as it was the fasting month. The rooms are very nice. Staff were friendly and helpful. They have a nice gym and facilities as well.

Stayed in April 2024

The chick in time is very late Some rooms with a sea view are located next to the elevator and above the hotel entrance which is very very noisy, I would recommend booking a city view if you are a light sleeper.

The staff members are incredibly supportive, I asked them to change my room to be able to rest and they immediately did, thanks specially to Omar the duty manager, and Agateto and Waood from the front desk. I loved also the location. I absolutely adore the room decor.

Stayed in March 2024

I took a sea view room, it was extremely noisy as the Mall's car parking was just below the room.

Good position, inside in Mall, close to the airport and old Jeddah

Stayed in March 2024

Check in and check out

Location,clearance

Stayed in March 2024

Website says that there is a women's pool and spa. There is a pool outside but only men and children use it, and there were fully clothed people sat around eating, so didn't feel it was respectful to swim in a swim suit. Ordered seabass in the restaurant (that should have come with mussles) and was given an array of seafood. I ate it without complaint, but was also charged double what I originally ordered. Finally, I booked for 3 nights. On day 2 after 1 night, I was informed by my work that I was needed in Riyadh the following day and therefore needed to cancel 1 night. Booking.com says that it's refundable, but haven't heard back from them and hotel itself could not help me.

room and room facilities were all amazing. Entrance to mall and Cornice is great. (F1 barriers stopped me walking to the sea, but that's not hotel's fault)

Stayed in March 2024