Checkin process - would help if there were more staff during busy periods. Not enough lifts that worked during this busy period. Especially in the mall to get to the hotel lobby. Directions to get to lift lobby could be improved. We had to ask people to show us how to get to the lobby.

Location was perfect. Amenities was acceptable

Stayed in May 2024

It needs a massive upgrade

Location excellent

Stayed in May 2024

When we arrived we found different room that is not the one I choose on booking

I like the staff communication and cleaning of the property with the special location

Stayed in May 2024

Outdated rooms and decor. Bathroom smelt funky. Breakfast left much to be desired for a British/ indo pak diet

Phenomenal location close to the haram

Stayed in May 2024

Lifts

Near to masjid haram , excellent breakfast

Stayed in May 2024

We asked for a disabled friendly room but one was nor reserved. We had to chase up twice and got given one on the 2nd day but lost our haram view which we paid extra for. Was very upset by this. Also room is run down. Did not seem 4 5 star. More like a 3 star place. Also staff were not as helpful as you would like. Had to keep constantly chasing for things

The location was great. Very close to the haramain. There was a good selection for breakfast and dinner as we had half board.

Stayed in May 2024

Rooms from inside were not that perfect and looked pretty old. From what i paid, i had expected more

The location and outer atmosphere were amazing.

Stayed in May 2024

Some rooms are not renewed and not clean

Location

Stayed in May 2024

Reception staff needs more customer service training. Arab guys in the reception thinks they own the hotel. They need to remember we are the customer and we pay their wages ( sorry for being harsh ) but the hotel isn’t cheap for the reception guys to talk to customers anyhow.

Good location

Stayed in May 2024

If staying over 3 days, skip the breakfast package as Al Zahra restaurant's menu doesn't change. I stayed for 10 nights and requested a move to Al Yasmin Restaurant for 4 days for a change, but they denied it. Rooms need renovation, and the hotel is aware. They inform you of potential discomfort upon arrival. Something caused itching, as small insects were seen on the bed.

The location is perfect - everyone knows it.

Stayed in May 2024

Behaviour of staff was very average as compared to Pullman Madina , cleanliness not appropriate, sofa’s in corridors was damage, light was dim. Services was very slow. Bathroom was leaking and smelly even I complained but did not respond

Location

Stayed in April 2024

Not very clean, had to keep asking for toiletries

Location to haram and kaaba, staff is very friendly especially yasser, easy access to hypermarket and food court, breakfast is very good

Stayed in May 2024

Looks poorly maintained not up to the five star, they don’t have hand shower for bathing.

Very close to makka haram , many restaurants available in clock tower , live prayer speaker make more comfortable as we can pray at room also by hearing live pray from the haram masjid.Qaba and Haram view was exceptional, giving us positive feelings

Stayed in May 2024

Common area Lift , most of the lifts not working

Location

Stayed in May 2024

Service was good. Try to continue maintaining the same. During Ramadan we are facing problem for booking hotel because there was time slot for room. It was not match my requirement. I need room for three days but slot was for four days/ five days. so I paid for more days though I stayed three days.

Location, breakfast and room was good. Service also was excellent. Hotel Authority kept prayer space in the hotel area. It is very helpful for peoples who are staying in the hotel.

Stayed in April 2024

The rooms are bit dark. The air conditioning was not cooling efficiently in spite of putting the thermostat set point to 16. The wash room are not designed properly. There is a water hammering effect when using shattaf. And the shower is fixed with a very low ceiling height making people of 5 feets and above difficult to take head bath. Also, the claim that partial Kaaba view is not true. We could only see partial Haram yard. I will not blame this for hotel management. In my opinion, the Hotel Authorities shall review the complete hotel again and requalify the rooms based on current Haram construction works to make sure they deliver what they promised. May be they need to disqualify many room which were previously qualified for Kaaba view.

The location is absolutely fabulous. I did not try breakfast. The rooms are quite.

Stayed in May 2024

Needs renovation which they have already started

Location, beds comfortable..

Stayed in May 2024

WiFi was terrible when we called reception the guy was rude and hung up the phone like we did not know what we were talking about. Taking the lifts and changing was so hectic, you would have to wait so long for one to turn up.

The location was fantastic and the reception person who checked us in was very kind and welcoming Breakfast was very good!

Stayed in May 2024

The AC cannot regulate, too cold for me.

Distance to harram, very close to masjid. Breakfast was splendid

Stayed in April 2024

Taking two lifts

Location is excellent

Stayed in May 2024

However, I faced issues with the housekeeping service. Unfortunately, they did not answer my calls, which was quite frustrating. Additionally, I noticed that the rooms were in need of an upgrade. Many of the wall mounts were broken, and the overall appearance of the rooms was not up to par. The washrooms also seemed outdated and could benefit from renovations. Moreover, the mattresses were noticeably old, which affected the overall comfort during my stay. One aspect that particularly disappointed me was the price charged for the accommodation. Paying $820 for a two-night stay, I had expected a higher level of quality and service. If the management is intentionally neglecting upgrades, it gives the impression that they are taking advantage of the hotel's prime location rather than prioritizing guest satisfaction. Furthermore, the breakfast provided at Pullman Zam Zam was average and did not match the standards I would expect from a five-star hotel. The selection and quality of the food were not exceptional, leaving room for improvement.

During my recent stay at Pullman Zam Zam in Makkah, I had a mixed experience overall. While some aspects of the hotel were satisfactory, there were several areas that left room for improvement. Firstly, I would like to acknowledge the helpfulness of the receptionists, Rayan Mohammed Al Qahtani and Yasir. They were attentive and provided assistance whenever needed. Their presence was a positive aspect of my stay.

Stayed in May 2024

Elevators

Location

Stayed in May 2024

When stayed 2 years ago, suite was bigger with reasonable space in the lobby, this time was much smaller.

Very good location.

Stayed in May 2024

doesnt look 5 star pricey parking 285 riyals per day! (did not use it cos of price)

location view of haram

Stayed in May 2024