Nothing at all!

Stayed in a beautiful spacious room with a private onsen at the balcony.. Lovely views, comfortable bed, with exceptional amenities in the room. Location is near train station as well as the two shopping streets, and plenty of very good restaurants.

Stayed in May 2024

The faucet has very uneven temperature water out coming Also the water is small Staff is cold.. not warm to the guests. The staff is not caring to what guests need. They also don’t care about guests’ requests or needs. They are not able to accommodate you if you need extra help when it comes big family and kids. They won’t try their efforts to achieve your requests. Service is standard but not exceptional Staff is cold… I don’t sense 5 star service here

Facility is new Onset is nice

Stayed in February 2024

The window blinds cannot block out the sun. The hotel design should have been more thoughtful in this area. The hotel faces East and the morning sun is strong, it makes sleeping difficult as soon as the sun comes out.

Very new, great location, free parking, nice breakfast, very nice outdoor onsen in the room

Stayed in December 2023

Very good view with the spring pool,location is good also

Stayed in August 2023

Is expensive but worth staying

Beautiful facilities and room Wonderful to stand on balcony and see the beach Onsen in room fantastic Breakfast amazing

Stayed in July 2023

Can't pick anything but if I had to.. maybe the lounge could keep more snacks and play different things on the projector rather than an endless loop of the hotel promotion

Everything literally everything The staff attitude and attention The onsen The Happy hour The room and open bath in the room Amenities The breakfast

Stayed in August 2023

Could have more choice of fruits

Good selection

Stayed in July 2023

There was nothing that could be improved. The attention to detail is apparent everywhere in the hotel. The staff was very gracious and treats everyone like royalty.

Breakfast was very delicious and the dining room overlooks the ocean. Absolutely stunning views and a extremely high end furniture made things very comfortable.

Stayed in July 2023

Very noisy room, can hear traffic from street all the time. On weekend when hotel was busier, could hear a child running around upstairs for close to an hour 2 nights. Was woken up in the middle of the night twice as people were enjoying their onsen on the balcony.

Fantastic room and amenities, private onsen

Stayed in July 2023

Own hot bath on the balcony with ocean view. Very spacious and comfortable rooms. Friendly staff.

Stayed in July 2023

Beautiful property. Had a very nice sushi meal in the restaurant.

Stayed in May 2023

5 star customer service, spacious and beautiful room

Stayed in June 2023

nothing

I love everything, nice people, good hospitality

Stayed in March 2023

nothing

great customer service, clean facilities, full amenities, and location

Stayed in March 2023

nil

The room is very well designed with no blockage, allowing guests to exclusively indulge in the sea view. Staffs are very nice and attending.

Stayed in January 2023

nothing

brand new, warm staff, onsen, buffet breakfast

Stayed in November 2022

we booked room for 4 person from website but there was extra charge which alit disappointment

Stayed in December 2022

Nothing other then the price per night was a bit expensive and didn’t include dinner like most onsen hotels we stayed in. But does include a buffet style breakfast which had a good selection of western and Japanese dishes. However it was worth it.

The room we stayed in has a private onsen. It was beautiful and very peaceful to relax in it. I love this hotel. Wished my travel schedule would’ve allowed me to stay longer. The staff are all super nice and attentive.

Stayed in December 2022

The hotel is fantastic, new and very clean. The location is great right in front of the beach. I would recommend everyone to stay here and myself would return to this hotel when I visit Atami again.

Stayed in October 2022

Nothing to complain.

Hotel was very gorgeous. Welcoming service was so heartwarming and Room was comfortable. The view from room was fantastic. Onsen in the room and Public onsen both were fabulous.

Stayed in October 2022

can’t be helped but the location of the hotel itself is at the base of atami area so to get to the shops and main restaurants it can be a little tiresome with stairs from the base up the hill. however there is a gentler hill but a little bit of a walk to get to the main shops and restaurants. but this being said, it’s still only a 10-15 minute walk.

very new hotel, stayed at a room with a private bath on the balcony, view from the balcony was amazing and the overall mood was perfect for a romantic get away. 1.great set of amenities, bottled water, local beer, juices made locally as well as Japanese tea and the standard keurig type coffees. 2.great staff, very attentive and have staff who can speak English to a good degree who are knowledgable about the area 3.breakfast buffet very good selection of juices and foods. 4.amazing onsen style bath on the 10th floor. 5.don’t know if it was just part of the room I got but the taxi from the station to the hotel was comped 6.greeted with Japanese traditional sweets and tea while we waited for check in and seated in the lobby. 7.if you are going at atami firework season would be an absolutely perfect place to stay to see the fireworks. view is amazing from the upper floors 8. good breakfast buffet, with a range from Japanese traditional breakfasts, western style intercontinental and full English, an egg station where you can have your eggs any way you like including eggs Benedict, as well as a little Chinese option from the Chinese restaurant in the hotel and a good cold selection of desserts, salads, yoghurts, fruits, and cold cuts

Stayed in October 2022

Quite a few members of the staff don’t speak English. Notice that the controller pad in each room comes with four languages, namely Japanese, English, Korean and Chinese, hence I expect somewhat level of service in multi-languages. Also, so the lobby cafe remains closed during 2-4pm, which is a bit odd for such hotels. Due to flight delay, I arrived late night and was offered a room on 2F and it was quite noisy as being close by the main beach avenue.

The hotel was just open post-Covid so the amenities are quite new. The highlight is the prime location by the beach where they launch the firework ceremony. Both the in-room and the public onsan are great.

Stayed in August 2023

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in May 2024