Beds in Japan are overly firm.

Location and great staff

Stayed in May 2024

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Stayed in May 2024

There wasn't anything

Everything was awesome. One of the best run, incredibly helpful personel, top notch all the way!

Stayed in May 2024

Nothing

Design

Stayed in May 2024

Nothing

Cannot fault anything about this hotel. Superb rooms and amenities and friendly helpful staff. Brilliant location close to the port and Chinatown.

Stayed in May 2024

Temperature of the food was a little cold.

Breakfast was presented well . Always fresh with a good variety.

Stayed in May 2024

The delay in getting checked-in.

The hotel was very clean and the location was great.

Stayed in April 2024

Nothing

High level of service by staff

Stayed in May 2024

Every detail has been perfectly taken care of at a extraordinary high level

Stayed in May 2024

I hated the pillows, even after trying a grain wheat variety, a low rise pillow and the soft one provided. None made me comfortable and I had a sore neck and restless sleep. Do not book a room below the 13 th floor if you want a view otherwise you look onto the back of buildings across the street.

I came in off Royal Princess Cruise ship after 19 sea nights. I loved the location, the hot tub and body products, the ice bucket provided for my 1996 Grande Dame Veuve Clicquot and the high floor view overlooking Yokohama harbour and several cruise ships. I could also see fireworks from China town as I sipped my champagne. The bidet is a nice warm experience as you sit on a hot comfy toilet seat. I liked the pjs provided for me but they won’t fit you if you are bigger than a size 12 Australian sizing ladies.. the mini bar fridge is not cold but I managed to get someone to take the fridge plate out and fix it as I was paying just over $450 Australian per night x 3 nights. So I expected a cold mini fridge I have stayed in Hyatts all over the world and the Hyatt in Yokohama is lovely. I had originally booked a corner suite by the recommendation of a telephonist but paid extra to get a king deluxe suite. After my own research found out the other suites had better views. The safe is quite lengthy and wide. The bathroom shower has excellent pressure. The hot tub is just that. A tub. If you have average to long legs you definitely can’t stretch your legs out. It’s a tub built for one. I still enjoyed the hot tub my heart rate was 98/146 after my bath. It triggered something. I really liked the turn down service I ordered on a couple of nights. It was like having two delightful fairies fly in and get down to business tidy up and replace anything required and fly out . Incredible and wonderful.

Stayed in April 2024

Staff were very helpful, we arrived early morning so did have a wait for our room but they kept us informed on availability very much appreciated. Very helpful re our cruise location and taxi to meet it too. Yokohama is such a peaceful location after a very long flight.

Stayed in April 2024

It was just perfect. Nothing mot to like.

Loved everything a simply magnificent experience. Charming, elegant, impeccable service. World class.

Stayed in May 2024

The OTT pricing at their Milano restaurant!

Top class hotel in great location

Stayed in May 2024

Staff is not really good in English, is quite difficult to communicate, need to double and triple confirm about the information.

The location is just walking distance to Chinatown, room is clean, bed and pillow is comfortable, I request for connecting room when booking, they did keep it for me

Stayed in April 2024

Leaving!

Excellent hotel to spend time in Yokohama. Exceptional staff and service. Club room and lounge amazing. Thank you!

Stayed in May 2024

Friendly staff, great breakfast and comfortable bed

Stayed in April 2024

Nothing at all - it was great!

Convenient, clean and accessible

Stayed in April 2024

Close to cruise port. Walking distance to some areas and restaurants. Very friendly and helpful staff Breakfast included is appreciated since the buffet is plentiful.

Stayed in March 2024

Continue the job well done

Breakfast is great!

Stayed in March 2024

Breakfast needs to be simplified. Too many alternatives. Better to have simpler options. Dishes available were not to everyone's taste.

Fantastic staff. Excellent room. Very clean. Excellent location. The reception were polite and very helpful with information. When we ordered a taxi, they assisted by telling the driver in Japanese where we wanted to go.

Stayed in April 2024

There was nothing not to like

Breakfast excellent

Stayed in April 2024

My recent stay at hyatt regency Yokohama was an absolute pleasure. From the moment I stepped through the door, I was greeted by the friendly and professional staff. The check-in process was smooth and efficient, and the staff member who assisted me was knowledgeable and answered all my questions thoroughly. Throughout my stay, the exceptional service continued. The housekeeping staff kept my room impeccably clean and tidy, and they were always attentive to my needs.

Stayed in April 2024

No complaints

We liked everything especially the bathroom. It was exceptional. We like the separation of the shower and the bathtub. The Hyatt in Tokyo had the shower as part of the bathtub and made it more difficult for older folks to use

Stayed in April 2024

Location was great. Staff friendly and helpful.

Stayed in April 2024