Reviews of Hotel Sunroute Plaza Shinjuku 4 stars
151-0053 Tokyo-to, Shibuya-ku, Yoyogi 2-3-1, Japan
#416 of 1,384 hotels in Tokyo
Guests' ChoiceReview score
Based on 4504 hotel reviews
8.4Score breakdown
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Cleanliness
8.7
-
Comfort
8.7
-
Location
9.2
-
Facilities
8.5
-
Staff
8.7
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Value for money
8.3
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Free WiFi
8.8
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Reviewed: 7 June 2024
Giulia
Netherlands12 reviews1 helpful vote9.0“N/A”- • Leisure trip
- • Solo traveller
- • Standard Queen Room - Non-Smoking
- • Stayed 2 nights
N/A
the reception
Stayed in May 2024
-
Reviewed: 6 June 2024
Julian
Australia7 reviews7.0Good- • Leisure trip
- • Couple
- • Economy Double Room - Non-Smoking
- • Stayed 5 nights
Pillows were very soft and walls were very thin so we could hear people talking in the hallway.
Location was great. It was located very close to train stations and many food options.
Stayed in May 2024
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Reviewed: 6 June 2024
Snežana
Serbia15 reviews8.0Very good- • Leisure trip
- • Couple
- • Economy Double Room - Non-Smoking
- • Stayed 3 nights
The room was smaller than I expected.
The location is convenient, close to public transportation, shops, coffee shops, restaurants... The room is small but clean.
Stayed in June 2024
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Reviewed: 6 June 2024
Louisa
United Kingdom7 reviews9.0“Great hotel, great location, lovely staff”- • Leisure trip
- • Couple
- • Economy Double Room - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Nothing
We spent 4 nights at this hotel and it was great. It was located just around the corner from Shinjuku station where we used the Yamanote line to get around most of Tokyo. This area was also filled with shops and restaurants. It was right opposite a food court that does vegan food as well as the usual choices, which was really handy as a vegetarian getting themselves orientated on their first day in Tokyo. The rooms were clean and while a little small (this is expected in Tokyo) it was big enough for what we needed. It was helpful that the hotel had considered spaces for where to put your luggage as well. There was an amenities bar in reception where you could get as much of anything you needed including things like moisturiser, face masks and green tea. The staff were very friendly and helpful. They helped us with filling out shipping forms for our luggage and calling restaurants for reservations. They spoke very good English too. We didn't have dinner here or go to the bar, but the breakfast was good.
Stayed in May 2024
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Reviewed: 6 June 2024
Eric
Singapore7 reviews2 helpful votes7.0“Good”- • Leisure trip
- • Family with young children
- • Standard Twin Room - Non-Smoking
- • Stayed 6 nights
- • Submitted via mobile
Too expensive
Spacious
Stayed in June 2024
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Reviewed: 5 June 2024
Edmond
Hong Kong10 reviews1 helpful vote8.0“Enjoyable”- • Business trip
- • Couple
- • Economy Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Pillow too small
Good breakfast
Stayed in June 2024
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Reviewed: 5 June 2024
Jiyeon
Canada2 reviews9.0“Located right beside to subway station !!!!! That covers everything !!!”- • Leisure trip
- • Couple
- • Economy Double Room - Non-Smoking
- • Stayed 5 nights
- • Submitted via mobile
Too far to walk to main malls
Location!!!!!
Stayed in June 2024
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Reviewed: 5 June 2024
Tan
Singapore1 review9.0“A wonderful stay. Will definitely book this hotel next trip.”- • Leisure trip
- • People with friends
- • Standard Twin Room - Non-Smoking
- • Stayed 7 nights
- • Submitted via mobile
Nothing I can think of.
The proximity to train station and hence to all parts of Tokyo, Shinjuku area for food and shops and convenience of having the Airport Limousine Bus service at the doorstep. Staff were polite and efficient and cleanliness of room well maintained.
Stayed in June 2024
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Reviewed: 4 June 2024
Arleen
United States2 reviews7.0“Great location - very close to Shinjuku station.”- • Leisure trip
- • Couple
- • Economy Double Room - Non-Smoking
- • Stayed 3 nights
The staff spoke limited English, a bit challenging to communicate with them. Lead time to forward luggage to airport is three days, kinda defeats the purpose unless you're staying at the hotel for a week or so. We only stayed for 3 nights, so by the time we arrived, it was too late to forward the luggage. The room was a bit small however we were able to slide our large suitcases under the bed.
Location, very convenient as it was very close to the train station, less than 5 minute walk. Airport limo bus also stops at the hotel. Although we couldn't use it as they limit only 2 pcs of luggage per person (we didn't know until we tried to book). Liked the amenities provided, face masks, toothbrushes, toothpaste, razor, shaving cream, cleansing oil, cotton pads and foaming wash.
Stayed in May 2024
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Reviewed: 4 June 2024
Gayle
United States1 review9.0“Thoroughly enjoyed our stay while in Tokyo!!”- • Leisure trip
- • Family with young children
- • Economy Double Room - Non-Smoking
- • Stayed 10 nights
- • Submitted via mobile
I wish more of a variety of restaurants within the hotel, maybe laundry facilities on each floor would have been nice also
Location wasn’t too bad, convenient, close to train stations, restaurants
Stayed in June 2024
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Reviewed: 4 June 2024
Ciaran
Ireland148 reviews16 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Economy Double Room - Non-Smoking
- • Stayed 4 nights
be sure to select a large enough room in advance (rooms in Japanese hotels can be small)
Stayed in April 2024
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Reviewed: 4 June 2024
Antoinette
Australia24 reviews7.0“A convenient location to stay near Shinjuku train station”- • Leisure trip
- • Couple
- • Economy Double Room - Non-Smoking
- • Stayed 1 night
The room was very compact & the bed was right up against the wall.. so access to one side of the bed was limited.
Convenient location, close to Shinjuku Station. The room was very clean, comfortable & basically functional. The staff were helpful & the room amenities were very generous. Eg. shavers, cleaning cream sachets etc
Stayed in May 2024
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Reviewed: 4 June 2024
Overlyhonestreview
Malaysia9 reviews4 helpful votes8.0Very good- • Leisure trip
- • Solo traveller
- • Economy Double Room - Non-Smoking
- • Stayed 6 nights
Location is perfect if you want to travel to the popular spots in Tokyo. It's also relatively near all 3 major konbini. Service is good for its price & room is spacious too.
Stayed in June 2024
-
Reviewed: 4 June 2024
Jerome
United States1 review9.0“Housekeeping staff were very friendly. Front desk needs to improve”- • Leisure trip
- • Couple
- • Economy Double Room - Non-Smoking
- • Stayed 10 nights
- • Submitted via mobile
Breakfast selection was good!
Stayed in May 2024
-
Reviewed: 4 June 2024
Rafael
Australia15 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Economy Double Room - Non-Smoking
- • Stayed 3 nights
price
cleanliness and location
Stayed in May 2024
-
Reviewed: 3 June 2024
Pak
Hong Kong2 reviews8.0“Very good”- • Leisure trip
- • Solo traveller
- • Economy Double Room - Non-Smoking
- • Stayed 4 nights
Small room
Good location
Stayed in May 2024
-
Reviewed: 3 June 2024
Maxine
Australia9 reviews4 helpful votes8.0“Great location with excellent transport links”- • Leisure trip
- • Couple
- • Economy Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Great location close to Shinjuku station for both JR lines and subway. Easy to take Narita express to and from airport. Quieter side of shinjuku
Stayed in June 2024
-
Reviewed: 2 June 2024
Stephanie
United Kingdom9 reviews2 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Economy Double Room - Non-Smoking
- • Stayed 6 nights
- • Submitted via mobile
Nothing
Facilities
Stayed in March 2024
-
Reviewed: 1 June 2024
Wendy
United States3 reviews8.0“Pretty basic and comfortable room although a little on the small side.”- • Leisure trip
- • Family with young children
- • Economy Double Room - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Rooms are quite small even for Japan standards.
Good location and easy walk to Shinjuku station, nice amenities.
Stayed in May 2024
-
Reviewed: 31 May 2024
Suzanne
Australia23 reviews3 helpful votes8.0“One week in Shinjuku”- • Leisure trip
- • Family with young children
- • Standard Twin Room - Non-Smoking
- • Stayed 5 nights
- • Submitted via mobile
Both rooms seemed a bit tired. Double room is small. Not much room to store clothes. Have to step into bathtub to shower, has shower curtain.
We booked an economy double- small and a standard twin- much more roomy. Liked-Location near Shinjuku station Convenient to walk around Shinjuku area Cafe Veloce- across road for basic, cheap breakfast Family Mart across road. It’s quiet in the room considering this is a big hotel. The self service supplies are good, generous.
Stayed in May 2024
-
Reviewed: 31 May 2024
Khuong
Switzerland49 reviews8.0“Great choice to stay near Shinjuku station”- • Leisure trip
- • Family with young children
- • Standard Queen Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Room equipment a bit outdated.
Fantastic location Great staff Convenient
Stayed in May 2024
-
Reviewed: 31 May 2024
Itai
Israel8 reviews2 helpful votes9.0“Great location for a good value”- • Leisure trip
- • Couple
- • Economy Double Room - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
There are only 2 washing machines per floor but not on all of the floors which makes it hard to find an available machine to wash your clothes. The rooms a tiny and the bathroom is old.
Very good location, and also reasonable price for what you get.
Stayed in May 2024
-
Reviewed: 31 May 2024
Matilda
United States3 reviews9.0“Great location”- • Leisure trip
- • Couple
- • Economy Double Room - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Small rooms
Amenities, staff, location
Stayed in May 2024
-
Reviewed: 30 May 2024
Judith
Philippines14 reviews8.0“Nice”- • Leisure trip
- • Family with young children
- • Standard Queen Room - Non-Smoking
- • Stayed 6 nights
- • Submitted via mobile
Slightly small room
Location
Stayed in April 2024
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