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Reviews of Biały Dom Henlex Hotel Restauracja 3 stars

Spławie 43, Nowe Miasto, 61-312 Poznań, Poland

#26 of 89 hotels in Poznań

Guests' Choice

Review score

Based on 88 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.9

  • Location

    8.5

  • Facilities

    8.8

  • Staff

    9.3

  • Value for money

    8.8

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 14 May 2024

    8.0
    Short stay in Poznan
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The room we got was like a children's room. Probably because we booked so late, there was not much choice. The single beds were placed in the length in such a way that only one person could watch TV.

    We booked one hour before arrival. The restaurant was wonderful, pleasant service and good quality food. Also breakfast was outstanding. We booked a double room. Bathroom was small but very clean and had all the comfort necessary.

    Stayed in April 2024

  • Reviewed: 9 September 2023

    8.0
    Overall a very pleasant stay, we will be back!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Beds and pillows should be more comfortable.

    Homely atmosphere, large rooms, great breakfast. The girl at the reception was extremely understanding. We arrived late, there was a wedding and a party going on at the hotel, and she arranged for us to have room service with delicious dinner from the hotel restaurant.

    Stayed in September 2023

  • Reviewed: 25 August 2023

    9.0
    Great facilities, perfect for families with young kids
    • Leisure trip
    • Family with young children
    • Two-Room Suite
    • Stayed 1 night
    • Submitted via mobile

    The staff on our staff at the reception said was new and spoke very broken English. She wasn’t aware that our room booked for 2 adults and 2 kids to sleep on the sofa bed had no bedding. Not a great start after a long day travelling trying to search late at night for bed sheets, pillows, duvets, etc. Other than that, it was good but on our stay it was a bit pricey for 1 night compared with 4 star hotel stay in Poznan. We pays nearly £160 for 1 night when Novotel was charging under £100 for us 4, but we chose this hotel due to car parking availability as another one wasn’t guaranteed space.

    We’ve booked two room suite: 1 bedroom with a big bathroom and a big lounge with a very large sofa bed (reclining flat), plenty room for my 2 kids to sleep on. The bedroom mattress was a bit hard but we slept like a log 😀 The bathroom was really lovely and big; bathroom had a radio with a little speaker installed, it’s lovely feature :) One comment about the bathroom to please put sticker on shower and shampoo pods in English; for a non speaking person it is difficult to know what it was and Google translate was inaccurate as well. Lucky for me I know some polish words :) This room was excellent for a family, if you have little kids there is little fridge to store your milk for that evening or morning milk urge when kids love their milk. They had blackout blinds in the lounge and bedroom plus they had pull out blinds. The facilities at this hotel was excellent if you have young kids: they had a trampoline in the garden; a little slide with climbing frame and a swing. They had lovely area to sit under gazebos and very nicely looked after garden area. Car parking is spacious and lit with cameras on every corner. The restaurant is lovely. The living room in the suite had aircon which was a bonus as it was very warm in the summer days. The room had 2 little bottles of sparkling and still water. The restaurant where we had dinner and breakfast was lovely and had a tiny area for little kids to play with some plush soft toy and there were colouring books for the kids. We really enjoyed staying at this hotel, it was away from the noise and huddle and bustle and it was perfect for a night to rest after a long journey crossing 4 EU countries 😀 Glad we chose it it was a good time for kids to stretch their legs too. The young boy at the bar spoke very fluent English.

    Stayed in August 2023

  • Reviewed: 25 August 2023

    9.0
    Pity we only had one night as we needed to move on - ferry to catch.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Nothing

    A real find. Not in Poznan as such but just off the motorway so was great for us as we were on a two night trip from our holiday home in Lithuania to catch a ferry back to UK in Holland. We needed a quiet overnight stay around the halfway point which was Poznan. This was way better than we were expecting with great facilities and food and parking on site for the car. The hotel has a lovely garden and the good weather meant we could eat outdoors. All the hotel staff we met were also very welcoming. It's in a suburban, delightful, village like location and although near the motorway is very quiet. Would definitely recommend and we will be back on future holiday trips if we are driving rather than flying.

    Stayed in August 2023

  • Reviewed: 17 August 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Room Suite
    • Stayed 1 night
    • Submitted via mobile

    I had an exceptional experience during my recent stay at this hotel. The room was spacious, clean, and beautifully designed with modern amenities. The breakfast menu exceeded my expectations with a variety of delicious dishes. The hotel's location was convenient. I highly recommend this hotel for anyone looking for a luxurious and memorable stay.

    Stayed in August 2023

  • Reviewed: 7 August 2023

    10
    Exceptional
    • Business trip
    • Group
    • Standard Triple Room
    • Stayed 1 night

    Nothing to add, but Thank You to the hotel’s personnel for their hospitality.

    Ideal place for those in transit. Very clean and cosy. Very good breakfast. The personnel is very helpful and friendly. We have fully enjoyed our staying on our way, and we had a very good rest in the hotel after long hours of driving. Shall definitely return on our way back, as you can hardly find a better place to stay in, if you are in transit and are planning your overnight in Poznan.

    Stayed in August 2023

  • Reviewed: 4 July 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No elevator. Low English skills

    Quite. Breakfast

    Stayed in July 2023

  • Reviewed: 1 July 2023

    8.0
    Perfect for a stay overnight when traveling through
    • Leisure trip
    • Family with young children
    • One-Room Suite
    • Stayed 1 night
    • Submitted via mobile

    Spotlessly clean. Good food at own restaurant

    Stayed in June 2023

  • Reviewed: 26 June 2023

    10
    If you are searching a quite confortable hotel with an excellent breakfast, do not hesitate to book.
    • Leisure trip
    • Family with young children
    • One-Room Suite
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Suite is very well decorated.

    Stayed in June 2023

  • Reviewed: 10 June 2023

    10
    Exceptional
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very clean and well kept hotel, friendly staff, quiet place, safe parking

    Stayed in June 2023

  • Reviewed: 24 April 2023

    8.0
    I would recommend this hotel
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    - Private parking in front of hotel - Good breakfast - Nice clean rooms

    Stayed in April 2023

  • Reviewed: 8 April 2023

    10
    High quality
    • Business trip
    • Family with young children
    • One-Room Suite
    • Stayed 1 night
    • Submitted via mobile

    Place finished with high quality materials. The room was huge and very clean. My kids loved the radio in the bathroom. The hotel is located in a quiet area, but not far from the highway. Very good to stay while driving on the A1 motorway.

    Stayed in April 2023

  • Reviewed: 23 December 2022

    10
    Exceptional
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    amazing breakfest

    Stayed in November 2022

  • Reviewed: 6 November 2022

    8.0
    Great place!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Good place for rest in long journey. Away from motorway, but not to far. Nice friendly staff and Breakfast was absolutely fantastic. Room was clean and bed cosy. Dog friendly - that is big +.

    Stayed in October 2022

  • Reviewed: 1 November 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Room Suite
    • Stayed 1 night
    • Submitted via mobile

    None

    Interior, staff, breakfast

    Stayed in October 2022

  • Reviewed: 6 August 2022

    10
    Excellent hotel for the whole family.
    • Leisure trip
    • Family with young children
    • One-Room Suite
    • Stayed 1 night
    • Submitted via mobile

    We liked everything in the hotel. Very comfortable and well maintained hotel. It is evident that the owners pay attention to every detail. Very varied and tasty breakfast. Around the hotel there is a garden where you can spend time in the evening.

    Stayed in August 2022

  • Reviewed: 3 August 2022

    9.0
    Superb
    • Business trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The location as Poznan was only a transfer city. Lerge territory- very comfortable with a dog. Large room.

    Stayed in July 2022

  • Reviewed: 21 May 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Perfect location not too far from the highway. If you're actually looking to visit Poznan city itself it might not be the best option though. Amazing breakfast, I was pleasantly surprised by the staff. The area is far from Poznan, but on the other side it was very quiet and calm at night, just everything I could ask for to have good night sleep.

    Stayed in May 2022

  • Reviewed: 2 May 2022

    9.0
    Higly reco
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The place is fine, but nosie from the fridge in the room was little bit annoying

    Very nice, comfortable płace. Breakfast was testy. Definitely a plus is included parking place

    Stayed in May 2022

  • Reviewed: 26 March 2022

    9.0
    comfortable and calm stay nearby the city. Best place between Dresden and Warsaw
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    could be cheaper

    nice calm place

    Stayed in March 2022

  • Reviewed: 22 December 2021

    10
    Exceptional
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Food was amazing.

    Stayed in December 2021

  • Reviewed: 11 November 2021

    10
    very nice stay: elegant design, comfortable rooms & excellent kitchen
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night

    nice garden around the hotel, a lot of parking space, excellent kitchen, rich breakfast offer, elegant design and details, very clean, pets friendly. Great for business trips and private stay or family celebrations

    Stayed in November 2021

  • Reviewed: 21 October 2021

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    WiFi was not working properly

    all fine except WiFi

    Stayed in October 2021

  • Reviewed: 16 March 2024

    2.0
    I had a miserable experience staying at this hotel
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    An absolutely awful experience. I annually travel big chunk of a year, and I believe this is the first time I had such a bad time at a hotel. There were guests next door with absolutely zero consideration for quiet time over the night- in fact they were loud till morning. I had zero sleep and was miserable after a sleepless night. There’s no such thing as soundproofing in that hotel - to give an example of how in fact the walls are paper thin - I heard a guest next door on the phone for hours on speaker and I could hear each and every word of the conversation on both sides, how is this even possible?. I notified reception staff not once but twice about the noise in the middle of the night and apparently they were not effective in solving situation. More than that I made a request for a quiet room and got it confirmed while checking in - receptionist told me as well there are only few guests in the whole building - and my room is a quiet one - at the same time she didn’t make any effort to accommodate that request in reality, as rooms on both sides of mine were occupied. I always give a chance for making up for the bad experiences, in this case nothing was done. Very disappointing. Strangely there’s no elevator in the building so if you happen to have a room upstairs you’ll need to drag your luggage up. Would be nice to have an electric kettle in the room. The mattress is mediocre quality, paired with a single bed size, it’s not the most comfortable experience.

    Cleanliness, kind restaurant staff. Pleasant and well manicured garden.

    Stayed in March 2024

Showing 1 – 25

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