Nothing

Location

Stayed in May 2024

no remarks

everything. excelent location and very good stay for a family with snall children.

Stayed in May 2024

All good

Location

Stayed in May 2024

location, staffs, cleaness

Stayed in May 2024

We had a late check in due to flight time and had advised the hotel. When we arrived we did not get the rooms we had booked. The receptionist advised nothing they could do. However after further discussion in the morning we were given upgraded rooms for the remainder of our stay.

Hotel rooms spacious and very clean. Staff pleasant and most were very helpful.

Stayed in May 2024

Breakfast is too expensive

Location, room, shower

Stayed in May 2024

We were given a room on the 2nd level, facing a construction site. This is rather disappointing. During the day time, we could not open the windows to let fresh air in due to the noise work and dusty air. We were not quite satisfied with some staff, especially the girl who checked us in at the Front Desk. She served us twice: 1) Check-in procedure was fast though, it would have been a nice gesture when everything is completed, give your guests a gesture by saying "you are now checked-in, the lifts are over there. You may now tap the card in the lift, and access your room, it's ready for you. Blah blah blah.". My husband and I just stood there for some time, and we have to ask her "is it completed?" Then she replied " oh yes of coz". Well... how would we know when you have completed the necessary procedures? I did not even mention some hospitable gestures like offering a map or so. Maybe, that's too "extra" for her. 2) The other day, we asked the same girl at the front desk on where we could buy stamps for mailing our postcards. She gaver us an unfriendly laugh as if it sounded stupid to raise that question. Certainly, we knew we could get stamps in post offices, but where? Or could we buy it in convenience store or newspaper stand closeby? That's possible in some countries. Well...apparently she just replied by saying "post office" without telling us where, what time it opens, etc. I found she is too new to service industry. And the second question we asked her was requesting the two complimentary bottles of water we were supposed to have in the room after daily clean-ups. We requested coz the housekeeping lady forgot to place them in our room, and teaspoons were not available.... well.. she pointed us to go to the restaurants and got those teaspoons by ourselves without her getting them for us. I would say, it's self-service here, do expect that in this hotel.

The hotel is located in the old town area. It's surrounded by many nice eateries and shop. Train station would be around a 20-minute walk through the old town. Convenience is the key. The property itself is relatively new, equipped with a 24-hour gym and some kids-friendly facilities/amenities on the first floor adjacent to the conference room. The room is furnished with some modern decors relevant to the port city, a lovely touch. I found it quite spacious indeed. We did try the food in the restaurant. Price is reasonable and the F&B staff are polite and professional.

Stayed in May 2024

good brekfest

Stayed in May 2024

The room was a bit small for a family of four (we had a Family Room with a River View). We fitted OK and the beds were large enough, but it was difficult to ventilate with that many people in such a small space.

Perfect location, good sound isolation, tasty breakfast with good variety of food.

Stayed in May 2024

The hotel is in a fantastic location and my room was both clean and homely. The breakfast is excellent: the buffet includes a wide range of food, including a hot option. The breakfast room is also very pleasant: guests can see boats passing by.

Stayed in March 2024

There was a bit of noise from the construction site outside of the hotel in the morning hours. I guess if I had a room with no view then I wouldn't have noise ;)

Great hotel in an amazing location. Room was comfy and bed was excellent. Staff was very friendly and helpful.

Stayed in February 2024

I had a free upgrade with an excellent view

Stayed in April 2024

NA

Stay, Food and Service.

Stayed in March 2024

Asked for help at the desk several times for things I'd have expected to be available but weren't. Not staffs fault. Eg scales to check bags, change for large notes and info on local tours.

Clean and comfortable. Perfect location for facilities

Stayed in April 2024

Great location. Nice, quiet, clean, and spacious room.

Stayed in March 2024

none

Excellent room with good facilities, very good quality WiFi, and breakfast, good value of money.

Stayed in April 2024

None

Location. Staff. Cleanliness. Facilities.

Stayed in March 2024

Walls are not so thick to mitigate all noises.

I'd like to highlight that the staff was pretty kind to solve the problem with hen party in the neighbour room.

Stayed in March 2024

The hot food options need to be kept hot on the buffet.

The options for breakfast were excellent. However, the hot food options were not kept very hot. By the time I got to my table and started eating, the food was already getting cold.

Stayed in March 2024

No negative feedback

Breakfast was delicious and I would recommend this hotel for any future visit.

Stayed in April 2024

We were a 4 member family. There was only one chair with little table. The quality of tea/coffee could be better. The issue arises from the small size of the bathroom section, leading to water spreading throughout the space after taking a shower, leaving the toilet area wet.

Location was perfect. We were in a room with nice view of river.

Stayed in March 2024

I asked to change my reservation for river view, as it was the same price at booking - my request was declined.

Good breakfast, comfy bed, location is superb

Stayed in March 2024

Good location and a nice view from The Hotel

Stayed in March 2024

Lovely hotel, excellent staff. Pity about the weather!

Stayed in March 2024