Room service rather limited.

Clean and comfortable rooms.

Stayed in March 2024

Dinner buffet at the restaurant was not worth it. Its overpriced and does not offer much choice and did not taste that good. Save your money and get a dinner from the restaurant

Sauna facilities were great. We were there during the week so it was pretty relaxing and empty. Breakfast was included in price and was pretty nice.

Stayed in November 2023

Anything

Breakfast is very good

Stayed in December 2023

Its a good 4*hotel, but not 5* unfortunatly; the restaurant a la carte-more than 1 hour waiting for the meals, people arriving later got their meals earlier; ordered the bottle of Water for 19zlt, but charged 29zlt; everybody has different info about the price of parking; etc. So, the Service of the hotel is 3*, not 5* hotel.

Perfect breakfasts; location;

Stayed in October 2023

A bit overloaded pool in the evening :) Also a navigation to the pool area might be a bit better for each floor.

Amazing hotel, very clean room. Staff was very friendly and professional. Breakfast is extremely tasty with a lot of food so you have options to choose. Very nice that after 8pm pool is 16+ so is much more quite. If you travel with kids there is also an entertainment for them.

Stayed in October 2023

Service in restaurant. Even if it was almost empty during lunch, waiters look intentionaĺy away from you. You have to ask for everything multiple times. We stayed 3 days, still the same. In Italian restaurant we waited for kids food 80 minutes.. and was not informed in ahead. Do not recommend to eat there. Organisation of breakfast terrible, long waiting lines 25 minutes. Rest of facility very good even remaining staff good. But try to avoid “kitchen and stuff”; adding photo of queu and mushroom risoto

Stayed in October 2023

*Parking should be free given the already high price for the hotel stay. *We booked a room with double bed and sofa bed as we stayed with two young kids. Unfortunately only the double bed had sheets on it. There were duvets and pillows inside sofa bed without covers. I called reception and asked for extra set of pillow cases, duvet cover and a bed sheet. I was asked to pay additional money for the extra bedding. Apparently our kids (2 and 4) were expected to sleep on a double bed with us and were not included in the price during booking. Why do you advertise that there is a sofa bed in the room if you don’t expect guests to use it for sleeping 😳. No way would we all fit on that double bed and had a good night of sleep.

Excellent attractions for young kids. We had a lovely forest view from our balcony. Rooms nice and clean.

Stayed in September 2023

Noise most likely from the elevator in the room.

5*, our second perfect stay.

Stayed in August 2023

Massages and SPA procedures wife wanted to try were fully booked for several days ahead... :)

True 5 star hotel in the mountains. Both outside and inside swimming pools, 3 jacuzzies, nice modern rooms with balconies, amazing views at day and night, good parking. The breakfast was ideal and the dinner was just a nobleman feast, completely beyond any expectations, kids rated it "7 stars" - the best of great Polish kitchen with the choices beyond wide and highest food quality. Service oriented, not tired, friendly staff in reception and restaurants, high attention to details everywhere, like a separate big coffee machine for those who need lactose-free milk, free e-car charging, etc. etc....

Stayed in July 2023

Narrow parking spaces, battered car from inconsiderate guests.

A wide selection of dishes for breakfast and dinner with excellent taste, excellent hotel facilities for both adults and children.

Stayed in July 2023

Not so much a complaint but a comment on what could be improved: rather limited vegan options at buffet breakfast. Two A la care restaurants also had very limited vegan offering so we were only able to eat there on one night but everything that we ordered was delicious and all the staff were lovely. The outside space is taken over by the car park so not the best place to relax outdoors, however big balconies are a plus. We were lucky to have a balcony facing the woods.

A great new hotel close to various mountain trails but still within a walking distance from the town centre. Nice decor. Clean, nicely maintained pools, saunas and spa facilities. Spacious room. Friendly and attentive staff. We didn't come with kids on this occasion but it is a very family friendly hotel. #PlatynowePowroty

Stayed in July 2023

Under my numbers was some ventilation equipment, which is working very loud.

Thanks hotel and service are very good. Very nice hotel.

Stayed in July 2023

More than fine. Recommended for families. Nice swimming pool and sauna area. Close to mountain trails. #PlatynowePowroty

Stayed in May 2023

Only one lift to the swimming pool which is located in the underground without views.

Very good breakfast and spacious clean room.

Stayed in May 2023

Those are the details which make hotel a 5* one and I can't say this one had it.

The apartment which we had was very spacious and comfortable. Swimming pool area big enough but we ware after the season. Stuff very friendly

Stayed in March 2023

Spacious room, comfortable bed, delicious breakfast, surprisingly not crowded pool and saunas when the hotel was fully booked.

Stayed in January 2023

Very crowded dining / breakfast areas. Food a-la carte can be pretty bad, it really depends on what you pick. Cocktails at the bar are really a no go

Very good breakfast. Great design, comfortable hotel.

Stayed in February 2023

To much kids screaming around no control 😄

Everything

Stayed in January 2023

No complaints

Rooms were spotless, very well equipped. Bed was very comfortable and room had everything we needed. Bathroom was perfect too. Lobby are was nice and welcoming. Beautiful decor throughout, lots of facilities for old and young. Great swimming facilities.

Stayed in December 2022

Too much family oriented and therefore not really suitable for adults without children. This is not really a negative but if you looking for peaceful time or romantic atmosphere the hotel is not the first choice.

Nice wellness & spa area with heated indoor pool, jacuzzis and few various saunas. Location close to the main ski area and lifts.

Stayed in December 2022

Pretty difficult to communicate if you don’t speak Polish. Most staff don’t speak English or Czech and don’t show much interest in trying even if the guest is trying. The buzzing when you pull the room card/put it in. Please fix this!

Excellent family resort close to ski lift. Pool is great, good breakfast. Very clean and well designed.

Stayed in December 2022

Very clean and good facilities for everyone

Stayed in November 2022

The water in main indoor swimming pool was very cold.

Clean, comfortable and specious rooms. Fantastic staff and really good breakfast. The dishes from ala carte menu in lobby bar are so delicious and coctails are so tasty. Perfect chef and perfect barmains.

Stayed in November 2022

We love this hotel! Everything was perfect!

Stayed in October 2022