This venerable hotel in Poznań certainly knows how to showcase its history, though I’d much prefer if its traditions were limited to the charming old photographs on the walls rather than extending to the antiquated carpets in the corridors or the creaky elevator escorting me to my room. The staff, as previously mentioned, doesn't exactly add a sparkle to the stay. Their presence is more obligatory than exceptional. It's problematic that the restaurant is detached from the hotel - Room Service, often a standard convenience at many establishments, here feels like an upscale endeavor – why should an extra fee dictate whether a meal can be enjoyed within the comfort of your room? Evening outings can also turn unexpectedly awkward. Step outside the restaurant to catch a breath or change scenery due to the indoor clamor, and you might find yourself chased down by a staff member demanding immediate payment. The reason? A bizarre policy rooted in past patrons’ dine-and-dash antics, which frankly adds an unwelcome rustic flair to the experience. Navigating these quirks can be charming to some but off-putting to others. If you're seeking a hotel experience in Poznan that's free from such peculiarities, this place might not resonate with your vibe.

Let’s start with location - it’s a tale of two cities. If your mission in Poznan is to navigate the city by car, then Mercure hotel offers a sanctuary with ample parking and stress-free access. But if you're dreaming of leisurely strolls in the charming Old Market Square, brace yourself for a bit of a trek, as the hotel stands a considerable distance away. Five star Sheraton hotel is just a stone’s throw from this place, I often lean towards Mercure for a few practical perks - the expansive space in front of the hotel is a breath of fresh air for anyone who’s battled for a parking spot in a cramped city center. Also price: here you will find a room for twice the price of the hotel next door, and the quality of the rooms does not make much difference. The difference certainly remains in the customer service - at the Sheraton, you just feel like you're in a five-star hotel. Just check what you care about most on any given day. The hotel itself has seen better days but has been spruced up to meet four-star expectations. The rooms? Decently appointed and spacious, providing a comfortable retreat after a day of urban exploration or business meetings. As for the service, it's pleasant enough, however, it often hovers closer to a three-star experience, never quite stepping over the threshold into four-star territory - a real pity, considering the potential simmering beneath its surface.

Stayed in March 2024

- room was very clean, - great localization, - paid parking available,

Stayed in May 2024

Nothing

Excellent Breakfast

Stayed in April 2024

Location and great breakfast

Stayed in March 2024

Loved it sll

Our room was not made so we were given a free ofeade

Stayed in February 2024

No complaints!

The hotel is in a very good location, the restaurant is pleasant, the food was good and the rooms are modern and very clean.

Stayed in February 2024

Everything was very nice !!!

Very large and comfortable room with enough wide bed for single person,very clean inside the room and nice bathroom.At the corridor is the cooler with water!

Stayed in February 2024

Key tag came with what looked like a welcome drink drink voucher. This was not the case, felt a bit stupid asking at the bar.

Location, comfort room

Stayed in February 2024

Hairdryer was one of the ones that is permanently attached to the wall and you have to hold the on button down while you use it. Really difficult if you have a lot of hair to dry. Hotel was able to provide one that wasn’t attached to the wall though, so it wasn’t a big deal in the end. The shower was in a deep bath which nice if you wanted a bath, but would have been difficult for someone with mobility problems to get in and out of the shower.

Beds were comfortable. Room was spacious (superior room) with a couch. Restaurant on site was good and very convenient given we were there in Winter and didn’t want to venture out on our first day. Location was good also.

Stayed in January 2024

The room was facing a very busy street and I could hear the trams all night long. I recommend asking for a room on the other side of the hotel.

The location is great! The hotel is close to the city center and the main railway station. The room was clean, the staff is very helpful and friendly and breakfast was good as well.

Stayed in December 2023

Very tasteful and convenient breakfast. You can make your own fresh waffles.

Stayed in December 2023

The property was good, only thing could have done with was body lotion in the bathroom.

The hotel was in an ideal location, it took about 20 minutes or so to walk to the city centre. The rooms were spacious and had tea/coffee makers. The bed was also comfortable and the bathrooms were clean. The gym was great, especially given it wasn't a huge gym, it had all the equipment you might need including machines, weights and glut bands.

Stayed in December 2023

Hotel meets our requirement

Stayed in December 2023

It could have been slightly less expensive: The room was good in general; but overpriced

Breakfast was very good; Location ideal

Stayed in December 2023

Good, clean, location, food for breakfast and dinner was really good.

Stayed in December 2023

restaurant's staff and service restaurant options (just 1 vegan option) the room was quite cold, nonetheless the heater was on its maximum

position staff of the hotel the facility

Stayed in December 2023

Breakfast was good. Healthy options

Stayed in November 2023

Rooms, staff, facility, everything was perfect.

Stayed in October 2023

I use a CPAP machine and there was no electrical socket near the bed that I could plug it into.

The breakfast was one of the best I’ve had in a hotel and great value for money!

Stayed in November 2023

Good location / nice restaurant / wonderful breakfast/ good steaks / spacious rooms

Stayed in November 2023

Very Good location with tram stop outside of door. Very friendly staff and very good breakfast. Would certainly stay again.

Stayed in September 2023

Very high price for the dogs. If you travel with one dog its ok but when you three or five [ we came to the dog show] its just too much.

Breakfast was great!Lots of choices, very helpful and nice staff.

Stayed in November 2023

None

Perfect location, excellent service, delicious breakfast, outstanding dinner. Highly recommended place!

Stayed in October 2023

Rooms are cosy and quiet , staff very professional, breakfast pretty good(only small offer of deserts and no Nutela 🙂 ).

Stayed in October 2023